eCommerce Manager

ance gria; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

ance gria is hiring an E-commerce Manager to own the website and email marketing strategy. You will keep the Shopify store accurate, fast and easy to shop, and manage the global product catalogue with tight turnaround times.

You will run weekly site audits, collaborate with the Marketing Lead on updates, monitor apps like Klaviyo, Afterpay and PayPal, and test checkout across devices to ensure smooth customer journeys and sales.

Qualifications

• Experience managing an e-commerce site (Shopify) and email marketing
• Ability to upload and manage product catalog updates quickly
• Strong focus on site performance, UX and conversion optimisation
• Proven ability to plan and run email campaigns and flows

Responsibilities

• Keep the Shopify site accurate, fast and easy to shop from landing page to checkout.
• Upload and manage new products in the global product catalogue within 48 hours.
• Run weekly website audits and report site performance, digital health and Klaviyo results.
• Collaborate with the Marketing Lead on website updates and housekeeping.
• Be the first point of contact for website and Shopify issues and monitor connected apps (Klaviyo, Loop, Starshipit, Afterpay and PayPal).
• Regularly test checkout and key customer journeys on all devices and fix blockers to sales.
• Lead response to outages and coordinate with developers when fixes are needed.
• Log recurring issues and fixes to speed up future troubleshooting.
• Test all new features, apps and updates before and after going live.
• Plan, build and schedule Klaviyo campaigns; manage flows; track performance against revenue targets.

Skills

E-commerce strategy

Shopify

Klaviyo

Email marketing

Analytics

Tools

Shopify

Klaviyo

Analytics tools

Job description

The E-commerce Manager is responsible for the ance gria website and email marketing, two of the brand’s biggest sales channels. The role keeps the Shopify site accurate, fast and easy to shop, so every customer has a smooth experience from landing page to checkout.

Key Responsibilities

Website and Shopify

• Make sure all product pages, pricing, imagery and collections are accurate and on-brand.
• Upload and manage new products in the global product catalogue (LLC) within 48 hours.
• Run weekly website audits and send the directors a weekly report on site performance, digital health and Klaviyo results.
• Work with the Marketing Lead on website updates and housekeeping.

Troubleshooting and testing

• Be the first point of contact for website and Shopify issues, including broken links, checkout errors, slow pages, and pricing, stock or sold-out errors.
• Monitor connected apps (Klaviyo, Loop, Starshipit, Afterpay and PayPal) and fix or fix or ???`
• Regularly test checkout and key customer journeys on all devices, and fix anything that blocks a sale.
• Lead the first response to any site outage, and bring in our developer, Viraj, when a technical fix is needed.
• Resolve website issues raised by customer care, and let them know once they’re fixed.
• Keep a log of recurring issues and fixes to speed up future troubleshooting.
• Test all new features, apps and updates before and after they go live.

Email marketing

• Plan, build and schedule 3 Klaviyo campaigns a week.
• Manage and improve Klaviyo flows and automations.
• Track performance against revenue targets and keep testing to improve results.

Systems and improvement

• Find ways to improve digital workflows, customer experience and efficiency.
• Join at least one discovery call a month with platforms or software partners.
• Use AI tools, including Claude, to work faster and smarter.