Ecommerce Manager

TALENTD Recruitment; City of Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Health & wellness benefits

Team discounts

Learning & development budget

Career progression

Job summary

TALENTD Recruitment is partnering with a major Australian online retailer to hire an Online Merchandising Lead in Melbourne. The role focuses on owning merchandising workflows, setting standards, and driving execution to ensure products are findable and promotions are clearly signposted.

The position balances BAU with major projects, mentoring the team and collaborating with purchasing, marketplace and engineering on enhancements. Strong analytical and communication skills are essential.

Qualifications

• Proven experience leading merchandising, content or digital trading workflows.
• Strong analytical skills and the confidence to turn dashboards into clear recommendations.
• Solid grounding in site navigation, on-site search and customer journey principles.
• Excellent communication - you can give a structured update and lead cross-functional discussions.
• Experience mentoring others while staying close to execution yourself.

Responsibilities

• Own the end-to-end merchandising workflow and prioritise BAU, projects and seasonal activity against commercial goals.
• Build and maintain best-practice standards, auditing frameworks and dashboards covering navigation, on-site search and promotional effectiveness.
• Be the escalation point for blockers and competing priorities across the business.
• Report on merchandising KPIs.
• Lead the merchandising roadmap and drive structured communication to fix systemic issues.

Skills

Leadership

Merchandising

Analytics

Dashboard reporting

Cross-functional teamwork

Tools

Dashboards (BI)

Job description

Location : Melbourne, VIC - hybrid working

Our client is one of Australia's largest online retailers, operating a flagship site plus a portfolio of subsidiary brands.

They're looking for an Online Merchandising Lead to own the workflows, standards and execution of the merchandising function - making sure products are findable, promotions are clearly signposted and navigation genuinely helps customers buy.

You'll balance business-as-usual against major projects and seasonal peaks, lead and mentor the merchandising team and act as the escalation point when priorities collide. It's equally about process design and hands-on trading.

What you'll be doing :

• Own the end-to-end merchandising workflow and prioritise BAU, projects and seasonal activity against commercial goals.
• Build and maintain best-practice standards, auditing frameworks and dashboards covering navigation, on-site search and promotional effectiveness.
• Be the escalation point for blockers, ambiguous briefs and competing priorities across the business
• Report on merchandising KPIs
• CTR, bounce rate, search performance - and recommend corrections
• Lead the merchandising roadmap and drive structured communication to fix systemic issues rather than symptoms
• Act as the key liaison with purchasing, marketplace and engineering on enhancements and prioritisation
• Mentor the merchandising team and scale best practice across the group

What you'll bring :

• Proven experience leading merchandising, content or digital trading workflows, ideally in retail or eCommerce
• Strong analytical skills and the confidence to turn dashboards into clear recommendations
• Solid grounding in site navigation, on-site search and customer journey principles
• Excellent communication - you can give a structured update and lead a cross-functional discussion
• Experience mentoring others while staying close to execution yourself

What's on offer :

• A leadership role with visible commercial impact across multiple brands
• Real ownership and autonomy, with minimal red tape
• Complimentary membership, team discounts and health and wellness benefits
• Learning and development budget, lunch and learns, hackathons and clear progression