Ecommerce Channel Lead & Data-Driven Optimizer

Harris Farm; Strathfield Municipal Council; On-site; AUD 90,000 - 120,000; Full time

Job summary

Harris Farm is seeking an Ecommerce Manager to lead and optimize our online shopping channels. You will own product data, pricing, promotions, and listings while tracking order fulfillment end-to-end and resolving customer issues quickly.

You will ensure inventory accuracy across platforms and report on performance metrics to guide leadership decisions. You will also identify retention opportunities, analyze customer behavior, and coach the Ecommerce & Marketing Coordinator to build capability

Qualifications

• 2+ years hands-on ecommerce or digital trading experience managing online channels.
• Strong understanding of ecommerce fundamentals: product data management, pricing strategy, promotional mechanics, and channel economics.
• Able to analyze ecommerce metrics (conversion rate, AOV, traffic) and translate them into decisions.
• Proficient in Excel and Microsoft Office for reporting, analysis, and data manipulation.

Responsibilities

• Manage product data across our ecommerce channels: catalogs, pricing, promotions, and listings, keeping everything accurate, on-brand, and performing.
• Monitor order fulfillment end-to-end: track processing, spot delays, elevate issues to our warehouse team quickly.
• Own customer issues and refunds: resolve payment errors, delivery problems, and returns fairly and on time.
• Ensure inventory accuracy across platforms and warehouse systems; identify and resolve reconciliation issues before they become customer disappointments.
• Track and report on channel performance: conversion rates, traffic, AOV, customer acquisition cost, translate data into actionable insights for leadership.
• Develop customer retention initiatives with your manager; understand repeat purchase patterns and churn drivers.

Tools

Excel

MS Office

Job description

Harris Farm is seeking an Ecommerce Manager to lead and optimize our online shopping channels. You will own product data, pricing, promotions, and listings while tracking order fulfillment end-to-end and resolving customer issues quickly.

You will ensure inventory accuracy across platforms and report on performance metrics to guide leadership decisions. You will also identify retention opportunities, analyze customer behavior, and coach the Ecommerce & Marketing Coordinator to build capability