Ecommerce Channel Lead: Data-Driven Growth & Operations

Harris Farm Markets; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Harris Farm Markets in Sydney seeks an experienced ecommerce professional to optimize online channels, manage product data, pricing, and listings across platforms, ensuring accuracy and on-brand execution.

You will oversee end-to-end order fulfillment, monitor performance metrics, manage inventory accuracy, and translate data into actionable insights for leadership while mentoring the ecommerce and marketing coordinator.

Qualifications

• 2+ years hands-on ecommerce or digital trading experience.
• Experience with ecommerce platforms and data management.
• Strong Excel and Office reporting skills.

Responsibilities

• Manage product data across ecommerce channels: catalogs, pricing, promotions and listings.
• Monitor end-to-end order fulfillment: track processing and delays; elevate issues to warehouse team quickly.
• Own customer issues and refunds: resolve payment errors, delivery problems, and returns fairly and on time.
• Ensure inventory accuracy across platforms and warehouse systems; resolve reconciliation issues before they affect customers.
• Track and report channel performance: conversion, traffic, AOV, CAC; translate data into actionable leadership insights.
• Develop customer retention initiatives; understand repeat purchases and churn drivers.
• Lead and coach the Ecommerce & Marketing Coordinator; delegate, provide feedback, and build capability.
• Set clear expectations and priorities; support learning and independent handling of routine work.

Skills

Ecommerce/digital trading experience

Product data management

Pricing strategy

Promotional mechanics

Channel economics

Excel

Communication skills

Independent operator

Attention to detail

Analytics

Tools

Ecommerce platforms

Job description

Harris Farm Markets in Sydney seeks an experienced ecommerce professional to optimize online channels, manage product data, pricing, and listings across platforms, ensuring accuracy and on-brand execution.

You will oversee end-to-end order fulfillment, monitor performance metrics, manage inventory accuracy, and translate data into actionable insights for leadership while mentoring the ecommerce and marketing coordinator.