Ecommerce (Amazon) & Retail Account Manager

Sharp & Carter; Sydney; Hybrid; AUD 105,000 - 115,000; Full time

Benefits offered by this job

CBD Office

WFH flexibility

Progression opportunities

Job summary

Sharp & Carter is seeking a digital Key Account Manager to lead ANZ account portfolios with a focus on Amazon Marketplace and e-commerce growth. You will negotiate strategic plans, manage online marketing initiatives, and drive revenue and margins across categories.

The role requires at least three years in digital KAM, strong negotiation and relationship skills, and the ability to collaborate with cross-functional teams including marketing, trade, and supply chain.

Qualifications

• Minimum of three years of proven digital key account management experience.
• Experience within Amazon Marketplace is a must.
• E-commerce experience or managed e-comm accounts.
• Strong business acumen and superior negotiation skills.
• Excellent training, presentation, and relationship management skills.

Responsibilities

• Effectively manage account portfolio aligned with ANZ objectives.
• Negotiate in-store and online game plans for Field sales execution.
• Manage online customers performance marketing strategies including Ad spend, CRO & ROAS optimization.
• Manage revenue, Direct Contribution Margin by category, and Trade Partner Investment by account.
• Oversee online Amazon Marketplace stock levels and coordinate with internal stakeholders for promotions.
• Drive sell-in and sell-through with focus on NPD and strategic imperatives.
• Act as a consultant to customers to improve margins and product mix.
• Capture and communicate industry and competitor insights.

Skills

Amazon Marketplace

Key account management

E-commerce

Negotiation

Relationship management

Job description

• Amazing Culture | Excellent Leaders | Huge Growth & Progression Potential
• Opportunity to work with a leading global partner in the Online Retail space
• CBD Office + WFH | $105,000 - $115,000 Base + Super | Permanent

Responsibilities

• Effectively manage account portfolio, ensuring it aligns with overall ANZ objectives.
• Negotiate in-store and online "game plans," including merchandising programs, Balance of Floor (BOF), and Balance of Sale (BOS), for execution by Field sales representatives.
• Manage online customers performance marketing strategies including: Ad spend management, CRO & ROAS optimisation as well as traffic generation.
• Manage revenue, Direct Contribution Margin (DCM) by category, and Trade Partner Investment (TPI) by account across the assigned customer base.
• Manage online Amazon Marketplace to ensure optimal stock levels are maintained and planned in advance of Marketing promotions by engaging relevant internal stakeholders.
• Drive effective sell-in and sell-through of products, with a strong focus on New Product Development (NPD) and strategic imperatives.
• Act as a consultant to customers, enhancing margins through increased sales and improving product mix.
• Negotiate strategic growth agreements for each quarter.
• Capture and communicate internally industry and competitor insights.
• Collaborate with the Training & Execution team to maximise sell-through.
• Cultivate strategic and positive relationships with trade customers.
• Align business processes across Marketing, Category, and Supply Chain for activity and demand planning.

Skills

• Minimum of three years of proven digital key account management experience.
• Experience within Amazon Marketplace is a must
• E-commerce experience or managed e-comm accounts.
• Strong business acumen and superior negotiation skills.
• Excellent training, presentation, and relationship management skills.
• Friendly, engaging, and positive personality and approach.
• High level of self-motivation.
• Fully licensed to drive passenger vehicles.
• Ideally culinary and/ or small appliances interest.