eBay Sales Coordinator

ACM Parts; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Rewards & recognition

Career development and training

Referral bonus for recommending a mate

Discounts on parts and tools

Uniforms

24/7 professional counselling for team

Job summary

ACM Parts is Australia’s leading provider of automotive parts and accessories. We are seeking an eBay Sales Coordinator to manage listings, interact with customers, process orders and drive sales performance.

The role requires strong vehicle parts knowledge, autonomy, and solid computer skills, with full Australian work rights. Hybrid opportunities and career development may be discussed as part of our commitment to our team.

Qualifications

• Strong knowledge of cars and car parts.
• Experience in a similar role is advantageous.
• Intermediate knowledge of computers/systems.
• Ability to work autonomously.
• Full Australian working rights.

Responsibilities

• Upload and maintain accurate eBay inventory listings with descriptions, photos, part numbers, vehicle compatibility, pricing and stock.
• Answer telephone enquiries professionally and promptly.
• Respond to customer messages, inquiries and offers in a timely manner.
• Process orders and coordinate dispatch with operations.
• Provide order updates and tracking information to customers.
• Manage returns, refunds and disputes per policy and eBay requirements.
• Monitor seller performance and address issues affecting satisfaction and account health.
• Review listing performance and identify opportunities to boost sales.
• Prepare daily, weekly and ad hoc sales performance reports.
• Identify opportunities for process improvements and better customer outcomes.

Skills

Car knowledge

Autonomous work

Computer literacy

Australian work rights

Job description

ACM Parts is Australia’s largest provider of alternative and specialty parts to the automotive repair industry. We are reimagining the way vehicles can be repaired by providing a choice of options that suit customers’ needs. We offer a comprehensive range of Reclaimed, Genuine, and Aftermarket parts. ACM Parts is reinventing the quality and service standards of the repair industry. It’s our mission to re-define repair.

The Opportunity

We have an exciting opportunity for an eBay Sales Coordiantor to join the team!

Role responsibilities

• Upload and maintain accurate eBay inventory listings, including product descriptions, photos, part numbers, vehicle compatibility information, pricing and stock availability.Answer telephone enquiries in a timely, polite and professional manner
• Respond to customer messages, product enquiries and offers in a timely and professional manner, ensuring a high standard of customer service.
• Process orders and coordinate dispatch with operations
• Provide customers with order updates and tracking information
• Manage returns, refunds and disputes in accordance with company policies and eBay requirements
• Monitor customer feedback, maintain eBay seller performance standards and promptly address issues impacting customer satisfaction and account performance.
• Review listing performance and identify opportunities to improve sales
• Prepare daily, weekly and ad hoc reports on eBay sales performance, order volumes, returns and overall account performance.
• Identify and communicate opportunities for continuous improvement in processes and customer outcomes
• Perform other duties as required

Does this sound like you?

• Have a strong knowledge of cars and car parts
• Be experienced in a similar role (store person role advantageous)
• Have intermediate knowledge of computers/systems
• Be able to work autonomously
• Have Full Australian working rights

We know that sometimes people need non-standard work hours and would be happy to discuss the options available in this role, or similar roles across our business.

• Reward & recognition
• Career development and training
• Referral bonus for recommending a friend to work with us
• Discounts on parts and tools
• Uniforms
• 24/7 professional counselling for Team members and their immediate families

We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.