Early Childhood Relationship Manager

Harmony Early Education; Canungra; Presencial; AUD 55.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

75% childcare discount for your family

15% retention payment above Award

Harmony Academy training and career发展

Compassionate leadership team

Wellbeing initiatives and team events

Descripción de la vacante

Harmony Early Education Canungra is opening soon, seeking a Relationship Manager to greet families, manage enrolments, tours, and onboarding while ensuring accurate records and smooth daily operations.

You will coordinate with the Centre Director, maintain CCS entitlements, and support a welcoming, safe environment that reflects Harmony’s values and community focus.

Formación

• Cert III, Diploma or Bachelor in Early Childhood (or studying).
• Completion of National Child Safety Training via Geccko, with current certificates.
• Experience in customer service, administration or early childhood setting.
• Exceptional interpersonal and communication skills.
• Ability to multitask and stay steady in a fast-paced environment.
• Commitment to child and cultural safety.
• Friendly professional presence that builds immediate trust.

Responsabilidades

• Welcome children and families, creating meaningful daily interactions and building trust.
• Support enrolments, centre tours and onboarding to inform families and build confidence.
• Keep systems, documentation and accounts well organised; oversee administrative operations.
• Maintain records in the CCS platform and ensure correct entitlements are applied.
• Conduct centre tours showcasing Harmony’s philosophy and offerings to prospective families.
• Administer the waitlist system with transparent, fair prioritisation.

Conocimientos

Interpersonal skills

Communication

Customer service

Multitasking

Organisational skills

Cultural safety

Educación

Cert III in Early Childhood

Diploma or Bachelor in Early Childhood (or studying)

Descripción del empleo

Relationship Manager – Shape the First Impression, Every Day

Harmony Early Education – Canungra | Brand-New Centre Opening Soon

Are you the kind of person who can brighten someone’s day the moment they walk through the door? Do you love supporting families, creating meaningful connections and keeping a busy service running smoothly?

Be Part of Something Special – Join Our Brand-New Centre!

Harmony Early Education Canungra is opening soon, and we’re looking for a passionate Relationship Manager to help create an exceptional first impression from day one.

We are searching for someone who will be the warm first impression, the reassuring voice and the steady support that families depend on every single day.

As the face of our brand-new service, you’ll play a key role in building relationships, creating a welcoming community and establishing a positive family experience from the very beginning.

You’ll be the face of the service, the keeper of relationships and the connector who makes every family feel truly seen, valued and welcomed.

Why you will love working with us

At Harmony, we value the passionate educators who create meaningful connections, inspire young minds, and support families every day. We recognise the important role you play in shaping children’s early experiences, which is why we offer:

• 75% childcare fee discount for your family
• 15% retention payment above Award in recognition of your commitment and contribution
• Harmony Academy providing ongoing training, professional development, and career growth opportunities
• A compassionate and supportive leadership team who value your ideas and celebrate your success
• Wellbeing initiatives and team events that support connection, belonging, and a positive workplace culture

About the Role

In this role, you will be the welcoming face for children and families, creating meaningful daily interactions that build trust and connection. You will support enrolments, centre tours, and onboarding, ensuring families feel informed, valued, and confident in their decision to join the service.

You will keep systems, documentation, and accounts well organised, while overseeing and streamlining administrative operations to ensure the office runs efficiently and supports the smooth day-to-day functioning of the centre. Working closely with the Centre Director and team, you will be the calm, friendly, and reliable go-to person who helps maintain a positive and organised environment.

A key part of your role will involve maintaining accurate and up-to-date records in the Childcare Subsidy Management Platform, ensuring correct CCS entitlements are applied, and identifying opportunities to support families with additional care options where appropriate. You will also oversee account management and debt recovery processes to maintain financial integrity and support the overall financial health of the service.

In addition, you will conduct centre tours with professionalism and enthusiasm, showcasing Harmony’s philosophy, environment, and key offerings to prospective families. You will also administer the waitlist system, ensuring transparent, fair, and well-organised processes for managing and prioritising prospective enrolments.

At Harmony child and cultural safety guide everything we do.
As a Relationship Manager you help create safe, inclusive and welcoming environments where every family feels respected and supported from their very first interaction.

About You

You are warm, confident and organised with a natural ability to connect.
You bring:

• Cert III, Diploma or Bachelor in Early Childhood (or studying)
• Completion of all required National Child Safety Training via Geccko, with current certificates of completion.
• Experience in customer service, administration / early childhood setting
• Exceptional interpersonal and communication skills
• The ability to multitask and stay steady in a fast-paced environment
• A commitment to child and cultural safety
• A friendly professional presence that builds immediate trust

You are the person who remembers names, notices details and makes people feel comfortable the second they enter the room.

Why Canungra?

Harmony Canungra is a 104-place centre and caters for children from birth to 5 years. Canungra is a welcoming community known for its natural surrounds, relaxed lifestyle, and strong sense of connection, providing a beautiful setting for children to learn, explore, and grow.

Located at 7 Finch Road, Canungra, with operational hours of 6.30am to 6.30pm.

Our Commitment to Child & Cultural Safety:

At Harmony you will be part of a team deeply committed to child and cultural safety. We take this seriously. Every child should feel safe, seen, heard and respected and we empower our educators to uphold these values every single day.

Protecting Every Child. Honouring Every Culture. Every Day.

We work proactively to keep children safe through strong policies, ongoing training and open conversations. We walk alongside families and communities to create environments where every child’s identity is celebrated and every voice is valued.

Ready to be Part of Something Bigger?

If you're looking for a place where your work truly matters, your ideas are valued, and every day has purpose, we'd love to hear from you.