Early Childhood Relationship Manager

HARMONY EARLY EDUCATION PTY LTD; Brisbane; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

75% childcare fee discount for your or

15% retention payment above Award

Harmony Academy training and career‑>g

Wellbeing initiatives and team events

Supportive leadership team

Job summary

Harmony Early Education Holland Park is opening soon and seeks a Relationship Manager to create a warm, welcoming first impression for families. You will support enrolments, onboarding and daily operations while building trust and a sense of belonging in a brand-new centre.

You will maintain records, coordinate tours and manage the waitlist, working closely with the Centre Director to ensure a smooth, child-centred experience from day one.

Qualifications

• Diploma/Bachelor or Certificate III in Early Childhood.
• Completion of National Child Safety Training (Geccko).
• Experience in customer service, administration or early childhood setting.
• Strong interpersonal and communication abilities with a safety focus.

Responsibilities

• Welcome children and families with warmth and professionalism.
• Build lasting relationships to support enrolments and retention.
• Champion clear, respectful, family-focused communication.
• Support onboarding, centre tours, bookings and daily inquiries.
• Keep the front-of-house organized and efficient.
• Model Harmony’s values in all interactions.
• Contribute to a calm, welcoming, and child-centred centre culture.

Skills

Interpersonal skills

Communication skills

Multitasking

Customer service

Administration experience

Cultural safety awareness

Education

Certificate III in Early Childhood

Diploma or Bachelor in Early Childhood

National Child Safety Training (Geccko)

Job description

Relationship Manager – Shape the First Impression, Every Day

Harmony Early Education – Holland Park | Brand-New Centre Opening Soon

Are you the kind of person who can brighten someone’s day the moment they walk through the door? Do you love supporting families, creating meaningful connections and keeping a busy service running smoothly?

Be Part of Something Special – Join Our Brand-New Centre!

Harmony Early Education Holland Park is opening soon, and we’re looking for a passionate Relationship Manager to help create an exceptional first impression from day one.

We are searching for someone who will be the warm first impression, the reassuring voice and the steady support that families depend on every single day.

As the face of our brand-new service, you’ll play a key role in building relationships, creating a welcoming community and establishing a positive family experience from the very beginning.

You’ll be the face of the service, the keeper of relationships and the connector who makes every family feel truly seen, valued and welcomed.

Why you will love working with us

At Harmony, we value the passionate educators who create meaningful connections, inspire young minds, and support families every day. We recognise the important role you play in shaping children’s early experiences, which is why we offer:

• 75% childcare fee discount for your family
• 15% retention payment above Award in recognition of your commitment and contribution
• Harmony Academy providing ongoing training, professional development, and career growth opportunities
• A compassionate and supportive leadership team who value your ideas and celebrate your success
• Wellbeing initiatives and team events that support connection, belonging, and a positive workplace culture

Your Impact

As Relationship Manager, you will be at the heart of the family experience. You will:

• Welcome every child and family with warmth, professionalism and genuine care.
• Build strong, lasting relationships that support enrolments, retention and a sense of belonging.
• Champion communication that is clear, respectful and family-focused.
• Support families through onboarding, transitions, bookings and daily questions.
• Keep the front‑of‑house running smoothly with organisation, confidence and attention to detail.
• Model Harmony’s values through every interaction.
• Your presence will help shape the culture and atmosphere of our brand-new centre, creating an environment that feels calm, connected, welcoming and child‑centred.

Help Us Create Something Exceptional

This is more than a role in early education. It’s an opportunity to be part of a new beginning, build meaningful relationships from the ground up and help establish a service where families feel connected, supported and proud to belong.

If you’re a natural relationship‑builder who loves making a difference and wants to be part of an exciting new chapter at Harmony Early Education Holland Park, we’d love to hear from you!

About the Role

In this role, you will be the welcoming face for children and families, creating meaningful daily interactions that build trust and connection. You will support enrolments, centre tours, and onboarding, ensuring families feel informed, valued, and confident in their decision to join the service.

You will keep systems, documentation, and accounts well organised, while overseeing and streamlining administrative operations to ensure the office runs efficiently and supports the smooth day‑to‑day functioning of the centre. Working closely with the Centre Director and team, you will be the calm, friendly, and reliable go‑to person who helps maintain a positive and organised environment.

A key part of your role will involve maintaining accurate and up‑to‑date records in the Childcare Subsidy Management Platform, ensuring correct CCS entitlements are applied, and identifying opportunities to support families with additional care options where appropriate. You will also oversee account management and debt recovery processes to maintain financial integrity and support the overall financial health of the service.

In addition, you will conduct centre tours with professionalism and enthusiasm, showcasing Harmony’s philosophy, environment, and key offerings to prospective families. You will also administer the waitlist system, ensuring transparent, fair, and well‑organised processes for managing and prioritising prospective enrolments.

At Harmony child and cultural safety guide everything we do.
As a Relationship Manager you help create safe, inclusive and welcoming environments where every family feels respected and supported from their very first interaction.

About You

You are warm, confident and organised with a natural ability to connect.
You bring:

• Cert III, Diploma or Bachelor in Early Childhood (or studying)
• Completion of all required National Child Safety Training via Geccko, with current certificates of completion.
• Experience in customer service, administration / early childhood setting
• Exceptional interpersonal and communication skills
• The ability to multitask and stay steady in a fast‑paced environment
• A commitment to child and cultural safety
• A friendly professional presence that builds immediate trust

You are the person who remembers names, notices details and makes people feel comfortable the second they enter the room.

Why Holland Park?

Harmony Early Education is joining the Holland Park community. The centre caters for up to 115 children aged birth to 5 years. Located at 1008 Logan Road, Holland Park West, QLD with operational hours of 6.30am to 6.30pm.

Our Commitment to Child & Cultural Safety:

At Harmony you will be part of a team deeply committed to child and cultural safety. We take this seriously. Every child should feel safe, seen, heard and respected and we empower our educators to uphold these values every single day.

Protecting Every Child. Honouring Every Culture. Every Day.

We work proactively to keep children safe through strong policies, ongoing training and open conversations. We walk alongside families and communities to create environments where every child’s identity is celebrated and every voice is valued.

Ready to be Part of Something Bigger?

If you're looking for a place where your work truly matters, your ideas are valued, and every day has purpose, we'd love to hear from you.

Learn more at www.harmonylearning.com.au