Early Childhood Educator - Safe, Engaging Learning Leader

Young Academics Early Learning Centre; Sydney; Hybrid; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Flexible Work Options

5 Weeks Annual Leave

Wellness Perks

Job summary

You will join Young Academics Early Learning Centre to support families and children within the NDIS Early Childhood Approach. This full-time fixed-term role offers diverse work environments across office, community, and home settings, with the chance to collaborate with a multidisciplinary team.

We value your background in disability and human services, strong Microsoft Office skills, and a positive, professional approach to customer interactions.

Qualifications

• Deliver exceptional customer service to families, staff, and stakeholders.
• Draw on experience in customer service, call centres, and human services to meet client needs.
• Utilise qualifications in disability or social sciences to enhance interactions (preferred).
• Efficiently manage inquiries via phone, email, and web chat with timely responses.

Responsibilities

• Complete intake and sign-up processes for new customers, collaborating with the team.
• Assist families to access early childhood supports through NDIA pathways.
• Navigate multiple systems and online tools to document and track cases.
• Maintain a positive, helpful attitude to achieve the best outcomes for customers.

Skills

Customer service

Call centres

Human services

Microsoft Office

Education

Disability studies / Social sciences

Tools

Adobe programs

Job description

Early Childhood Customer Service Consultant

Join us in a full-time fixed-term position until June 2027, making a meaningful difference through the NDIS Early Childhood Approach. Partner with families to support children to reach their full potential, build strong community connections, and contribute to positive outcomes.

• Collaborate with a passionate, multidisciplinary team of professionals.
• Enjoy flexible work across office, community, and home settings.
• Navigate complex family dynamics with empathy and professionalism.
• Interpret developmental assessments to guide effective support.
• Facilitate access to early childhood supports through the NDIA.
• Grow personally and professionally in a dynamic, rewarding role.

Perks and benefits

• Flexible Work Options: Find the work-life balance that suits you best.
• 5 Weeks Annual Leave: Enjoy generous time off to recharge and maintain balance.
• Wellness Perks: Fitness Passport and a big discount on health & general insurance.
• Perkbox: Access everyday savings, discounts, and wellbeing resources — our way of supporting you beyond the pay packet.
• Salary Packaging: Increase your take-home pay through packaging options, including $15,900 and $2,650 for meals/entertainment.
• Learning and career advancement opportunities, and your contributions will be valued.

About You

As a Consultant, you will:

• Deliver exceptional customer service to families, staff, and stakeholders.
• Draw on my experience in customer service, call centres, and/or human services to effectively meet client needs.
• Utilise my qualifications indisability, social sciences, or a relevant field to enhance customer interactions (preferred but not essential).
• Efficiently manage inquiries from customers and external stakeholders via phone, email, and web chat, ensuring timely and accurate responses.
• Complete theintake and sign-up process for new customers, collaborating closely with the Northcott Early Childhood Customer Service Team Leader & Quality Assurance Managerand team to ensure a smooth transition and that families receive the correct information for service delivery.
• Demonstrate proficiency inMicrosoft Office applications (Word, Excel, PowerPoint, Outlook), Adobe programs, and navigate multiple systems and internet technologies.
• Maintain apositive and helpful attitude, focusing on achieving the best outcomes for customers.

Who are we?
The NDIS Partners in the Community Program (PITC) supports the National Disability Insurance Scheme (NDIS) to be implemented locally.

As an NDIA partner, Northcott will deliver the NDIS Early Childhood Approach (ECA) service to local communities in Northern NSW, Mid North Coast, Hunter New England, North Sydney, and Western Sydney. The EC approach supports activities that improve the independence and social participation of children aged 0-9 with developmental delay and/or disability.

Before applying for a role at Northcott, we encourage you to visit our website to learn more about our mission to ensure our values and culture are a good fit for you: Our Story.

Northcott reviews applications throughout the recruitment process, often before the closing date, and we will advise you of the outcome. For general enquiries about the role, please contact .