Early Childhood Customer Service Consultant

NGARE EMPLOYMENT SOLUTIONS PTY LTD; Blacktown; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Flexible Work Options

5 Weeks Annual Leave

Wellness Perks

Perkbox

Salary Packaging

Learning and career advancement

Job summary

Northcott is seeking an Early Childhood Customer Service Consultant for a full-time fixed-term role until June 2027. You will partner with families to support children to reach their full potential, work with a multidisciplinary team, and navigate complex family dynamics with empathy and professionalism.

The role offers flexible work across office, community, and home, 5 weeks annual leave, wellness perks, Perkbox access, and salary packaging options.

Qualifications

• Experience delivering customer service to families, staff and stakeholders.
• Background in disability, social sciences, or related field preferred.
• Proficiency with Microsoft Office and Adobe programs; ability to navigate multiple systems.
• Excellent written and verbal communication across phone, email and web chat.

Responsibilities

• Deliver exceptional customer service to families, staff and stakeholders.
• Manage inquiries via phone, email and web chat with timely responses.
• Complete intake and sign-up for new customers with the Northcott team.
• Collaborate with the Northcott Early Childhood Customer Service Team Leader and QA Manager.
• Interpret developmental assessments to guide supports and service delivery.

Skills

Customer service

Call centres

Human services

Education

Disability studies

Social sciences

Tools

Microsoft Office

Adobe programs

Job description

Early Childhood Customer Service Consultant

• Salary Packaging $15900 + $2650 entertainment.
• Opportunities for your personal and career development.
• 90% of Northcott staff agreed they enjoy the work they do.

About the Role

Join us in a full-time fixed-term position until June 2027, making a meaningful difference through the NDIS Early Childhood Approach. Partner with families to support children to reach their full potential, build strong community connections, and contribute to positive outcomes.

• Collaborate with a passionate, multidisciplinary team of professionals.
• Enjoy flexible work across office, community, and home settings.
• Navigate complex family dynamics with empathy and professionalism.
• Interpret developmental assessments to guide effective support.
• Facilitate access to early childhood supports through the NDIA.
• Grow personally and professionally in a dynamic, rewarding role.

Perks and benefits

• Flexible Work Options: Find the work-life balance that suits you best.
• 5 Weeks Annual Leave: Enjoy generous time off to recharge and maintain balance.
• Wellness Perks: Fitness Passport and a big discount on health & general insurance.
• Perkbox: Access everyday savings, discounts, and wellbeing resources — our way of supporting you beyond the pay packet.
• Salary Packaging: Increase your take-home pay through packaging options, including $15,900 and $2,650 for meals/entertainment.
• Learning and career advancement opportunities, and your contributions will be valued.

About You

As a Consultant, you will:

• Deliver exceptional customer service to families, staff, and stakeholders.
• Draw on my experience in customer service, call centres, and/or human services to effectively meet client needs.
• Utilise my qualifications indisability, social sciences, or a relevant field to enhance customer interactions (preferred but not essential).
• Efficiently manage inquiries from customers and external stakeholders via phone, email, and web chat, ensuring timely and accurate responses.
• Complete theintake and sign-up process for new customers, collaborating closely with the Northcott Early Childhood Customer Service Team Leader & Quality Assurance Manager and team to ensure a smooth transition and that families receive the correct information for service delivery.
• Demonstrate proficiency inMicrosoft Office applications (Word, Excel, PowerPoint, Outlook), Adobe programs, and navigate multiple systems and internet technologies.
• Maintain apositive and helpful attitude, focusing on achieving the best outcomes for customers.

Who are we?

The NDIS Partners in the Community Program (PITC) supports the National Disability Insurance Scheme (NDIS) to be implemented locally.

As an NDIA partner, Northcott will deliver the NDIS Early Childhood Approach (ECA) service to local communities in Northern NSW, Mid North Coast, Hunter New England, North Sydney, and Western Sydney. The EC approach supports activities that improve the independence and social participation of children aged 0-9 with developmental delay and/or disability.

Before applying for a role at Northcott, we encourage you to visit our website to learn more about our mission to ensure our values and culture are a good fit for you: Our Story.

If this sounds like the right fit for you, we’d love to hear from you.

Northcott reviews applications throughout the recruitment process, often before the closing date, and we will advise you of the outcome. For general enquiries about the role, please contact [e-mail].

Diversity and Inclusion Statement

Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTQIA+ identity, neurodivergence, disability, gender, age, religion or caring responsibilities. We welcome bilingual and multilingual applicants, recognising the important role language and cultural understanding play in connecting with and supporting our diverse communities. If you require any adjustments to participate in the recruitment process, have a preferred contact method, or need information provided in an alternative format, please contact recruitment at [e-mail] We are here to support you — reasonable adjustments are available throughout the application process and are also available to employees in their roles beyond recruitment.