Eap Counsellors, Psychologist And Social Workers (Australia)

Telus; Brisbane; On-site; AUD 42,000 - 60,000; Full time

Job summary

Telus is seeking a diligent Customer Service Officer for an initial 6–8 week assignment in Inner South Brisbane. The role involves handling orders via phone, email and live chat, processing returns, and keeping customer data up to date, with a focus on accuracy and service quality.

You will engage with customers and internal teams, maintain records, and aim to meet service targets in a fast-paced FMCG environment. Start date is immediate.

Qualifications

• Previous customer service experience in a busy environment.
• Strong attention to detail and accuracy.
• Excellent communication and interpersonal skills.
• Professional and confident phone manner.
• High computer literacy and ability to learn new systems quickly.
• Ability to multitask and prioritise in a fast-paced environment.
• Experience using Dynamics 365 is highly advantageous.
• FMCG industry experience is highly regarded but not essential.

Responsibilities

• Processing customer orders via phone, email, and live chat.
• Managing returns, exchanges, and customer enquiries.
• Ensuring accurate data entry and order processing.
• Making outbound calls to confirm order details and customer information.
• Maintaining and updating customer records.
• Building strong relationships with customers and internal stakeholders.
• Working collaboratively with the wider team to meet service and performance targets.

Skills

Customer service

Attention to detail

Communication skills

Phone manner

Dynamics 365

Multitasking

Tools

CRM software (Dynamics 365)

Job description

Customer Service Officer

Yeerongpilly People2People AU SF

Inner South Brisbane

Monday to Friday, 7:00am to 3:00pm

$36.81 per hour + Super

Looking for your next customer service opportunity with an immediate start? Join a well-established FMCG organisation that is known for its fast-paced environment, strong market presence, and supportive team culture. This is an excellent opportunity to secure a short-term assignment with the potential for extension while gaining experience within a respected industry leader.

We’re seeking an experienced and motivated Customer Service Officer to join the team on an initial 6‑8 week assignment.

Key responsibilities include:

• Processing customer orders via phone, email, and live chat
• Managing returns, exchanges, and customer enquiries
• Ensuring accurate data entry and order processing
• Making outbound calls to confirm order details and customer information
• Maintaining and updating customer records
• Building strong relationships with customers and internal stakeholders
• Working collaboratively with the wider team to meet service and performance targets

About you

• Previous customer service experience in a busy environment
• Strong attention to detail and accuracy
• Excellent communication and interpersonal skills
• A professional and confident phone manner
• High computer literacy and the ability to learn new systems quickly
• The ability to multitask and prioritise effectively in a fast-paced environment
• Experience using Dynamics 365 (highly advantageous)
• FMCG industry experience (highly regarded but not essential)

What’s on Offer?

• $36.81 per hour + Super
• Monday to Friday schedule with no weekend work
• Inner South Brisbane location
• Ample street parking available
• Opportunity to gain experience with a well-known FMCG organisation

This role is being managed by Melanie Hammond.

At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.