E-Commerce Support And Digital Operations Assistant

Timepers; City Of Karratha; On-site; AUD 65,000 - 95,000; Full time

Job summary

Timepers is seeking a systems-driven E-commerce Order Administrator for a UK-based client near Maitland. The role involves identifying, troubleshooting and reporting issues across online orders, platform glitches and customer queries, with strong IT terminology knowledge. Office-based with UK hours (SAST).

Responsibilities include managing orders in-house, resolving consignments issues, updating product data and pricing, and producing detailed reports for the Customer Service team.

Qualifications

• Minimum 2 years’ e-commerce order and system administration experience
• Proven experience resolving and escalating system discrepancies
• Logistics/freight experience, including couriers, warehouses and logistics portals
• Excellent written English communication skills
• Experience with product and catalogue data
• Exceptional attention to detail
• Strong understanding of technical and IT terminology
• AI proficiency
• Proactive, solutions-driven approach with strong follow-up skills

Responsibilities

• Manage, amend and cancel orders on the in-house system
• Resolve issues relating to consignments, customer information, surcharges and stock
• Identify, investigate and report system faults and recurring issues
• Escalate technical issues to developers with clear supporting information
• Write detailed reports for the Customer Service team
• Manage product and catalogue data, including pack sizes, units and variants
• Update pricing across multiple storefronts and websites
• Publish prepared content across multiple websites
• Reconcile warehouse portal data with the in-house system
• Ensure online stock and pricing remain accurate

Skills

E-commerce

IT terminology

Written English

AI proficiency

Attention to detail

Data handling

Education

Matric

Tools

Microsoft Office

Google

Meta

Job description

Job Description

Are you systems driven and skilled at finding the root cause for technical user errors on an e-commerce platform? Our UK client close to Maitland is seeking someone with a background in e-commerce with strong knowledge of IT and e-commerce terminology to identify, troubleshoot, and write comprehensive reports to escape findings of issues regarding online orders, platform glitches, and technical customer queries.

This position is office-based, and working hours are based on UK time and season. (09:30 - 18:00 SAST / 10:30 - 19:00 SAST)

REQUIREMENTS

• Matric, or equivalent qualification
• Minimum 2 years' e-commerce order and system administration experience
• Proven experience resolving and escalating system discrepancies and issues
• Logistics/freight experience, including couriers, warehouses and logistics portals
• Excellent written English communication skills
• Experience with product and catalogue data
• Exceptional attention to detail
• Strong understanding of technical and IT terminology
• Highly technically minded with excellent computer literacy, including Microsoft Office, Google and Meta
• AI proficiency
• Proactive, solutions-driven approach with strong follow-up skills

DUTIES

• Manage, amend and cancel orders on the in-house system
• Resolve issues relating to consignments, customer information, surcharges and stock
• Identify, investigate and report system faults and recurring issues
• Escalate technical issues to developers with clear supporting information
• Write detailed reports for the Customer Service team
• Manage product and catalogue data, including pack sizes, units and variants
• Update pricing across multiple storefronts and websites
• Publish prepared content across multiple websites
• Reconcile warehouse portal data with the in-house system
• Ensure online stock and pricing remain accurate

Salary: R negotiable dependent on experience