E-Bike Technician - Full-Time

Flight Risk; Sydney; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Ownership opportunity

Job summary

Flight Risk is seeking an experienced E-Bike Technician to lead our Mascot workshop. This hands-on role covers complex electrical diagnosis, advanced mechanical servicing, and fault resolution, while maintaining quality across all bikes leaving the workshop.

You will diagnose, repair, and calibrate components, service e-bike systems, and manage customer communications with clear estimates and timelines. A strong English proficiency is required.

Qualifications

• Advanced knowledge of e-bike electrical systems including motor, BMS, wiring, sensors and displays.
• Proven experience servicing city, commuter and cargo e-bikes at a professional level.
• Full mechanical competency across assembly, brakes, drivetrain and wheels.
• Strong fault diagnosis across mechanical and electrical systems.
• Good level of written and spoken English for customer consultations and service documentation.

Responsibilities

• Diagnose and repair complex electrical faults across motors, batteries, displays, wiring, sensors and charging systems.
• Program and calibrate: update firmware, configure motor systems, calibrations and test rides.
• Service and maintain: complete e-bike assembly, tyres, hydraulic brakes, drivetrain servicing and repairs.
• Resolve escalated faults including integrated electrical/mechanical issues and cargo e-bike systems.
• Explain technical issues clearly and provide repair estimates and timelines to customers.
• Run the workshop: manage job priorities, records and SOPs in a safe, organised space.
• Collaborate with the workshop team and uphold high quality standards.

Skills

E-bike electrical systems

Fault diagnosis

Mechanical servicing

Customer communication

Bike assembly

Tools

Diagnostic tools

Job description

Flight Risk is one of Australia's fastest-growing e-bike brands, built around performance, safety, and design. We make high-quality e-bikes for riders who expect the best, and we're on a mission to redefine what it feels like to ride.

Our workshop is where that mission comes to life. Every bike that leaves our doors has been assembled, tuned, and tested to our standard, and we take that seriously.

We're looking for an experienced E-Bike Technician to lead our Mascot workshop. This is a hands-on technical role with real ownership; you'll be the go-to for complex electrical diagnosis, advanced mechanical servicing, and escalated fault resolution, while also working closely with the other technicians and maintaining the standard of everything that leaves the workshop.

If you're a skilled technician who takes pride in your work, communicates well with customers, and wants to be a key part of a growing brand, this role is for you.

What You'll Do

• Diagnose & repair: Resolve complex electrical faults across motors, batteries, displays, wiring, sensors and charging systems using manufacturer diagnostic tools.
• Program & calibrate: Update firmware, configure motor systems, complete calibrations and test rides.
• Service & maintain: Complete e-bike assembly, tyres, hydraulic brakes, drivetrain servicing and general mechanical repairs.
• Solve complex faults: Take ownership of escalated jobs, including integrated electrical/mechanical issues and cargo e-bike systems.
• Support customers: Explain technical issues clearly and provide accurate repair recommendations, estimates and timelines.
• Run the workshop: Manage job priorities, records and SOPs while maintaining a safe, organised workshop.
• Work as a team: Collaborate with the workshop team, support the other technicians and help maintain high standards of quality and professionalism.

What You Bring

Required

• Advanced knowledge of e-bike electrical systems including motor, BMS, wiring, sensors, and displays
• Proven experience servicing city, commuter, and cargo e-bikes at a professional level
• Full mechanical competency across assembly, brakes, drivetrain, and wheels
• Strong fault diagnosis methodology across both mechanical and electrical systems
• Good level of written and spoken English for customer consultations and service documentation

Advantageous

• Familiarity with Bafang motor systems
• Experience in a retail workshop or customer-facing technical role
• Knowledge of battery safety standards and handling procedures

What's In It For You

• A role with real ownership and technical authority
• Opportunity to shape how the workshop runs as the business grows
• Staff discounts on Flight Risk and Fone King products
• Be part of a fast-growing Australian brand at an exciting stage of its journey

Flight Risk is an equal opportunity employer. We back people who show up, work hard, and want to grow.