Dynamics 365 Finance Functional Consultant — Impact & Growth

Datacom; Brisbane; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Paid parental leave

Employee assistance program

Learning & certifications

Career development opportunities

Discounts and benefits

Job summary

Datacom is seeking a Functional Consultant to join its Dynamics 365 support team in Brisbane. You will provide day-to-day functional support, resolve incidents, and contribute to minor enhancements, working within ITSM processes.

You will engage with customers, analyze issues, and translate business needs into practical solutions, leveraging experience with Finance modules and ISV solutions like ExFlow. Strong communication and stakeholder engagement are essential.

Qualifications

• Experience supporting Dynamics 365 Finance (or Dynamics AX) in a functional consultant or application support role.
• Sound knowledge of core finance functionality such as general ledger, accounts payable, accounts receivable, banking, fixed assets and financial reporting.
• Working knowledge of ITSM processes (incidents, problems, changes and requests) and service management tools.
• Strong analytical and problem-solving skills with ability to translate business needs into practical solutions.
• Strong verbal and written communication, including clear documentation and updates to customers.
• Ability to engage with end users, technical teams and stakeholders at all levels and build productive relationships.

Responsibilities

• Provide functional support for Dynamics 365 Finance, investigating and resolving incidents, problems and service requests within SLAs.
• Support and troubleshoot ISV solutions, including ExFlow invoice processing and approval workflows.
• Perform general support functions such as user queries, security and access requests, data fixes, configuration changes and month-end/period-end support.
• Identify, scope and deliver continuous improvements and minor enhancements to improve system performance and user experience.
• Follow ITSM best practice across incident, problem, change, request and knowledge management, keeping tickets and documentation accurate.
• Collaborate with customers, technical teams and Datacom colleagues to analyze issues and translate business needs into practical solutions.
• Build strong customer relationships, communicate progress and root cause, and identify opportunities for additional services.

Skills

Dynamics 365 Finance experience

General ledger & finance

ITSM processes knowledge

Analytical problem-solving

Verbal and written communication

Stakeholder engagement

Education

Bachelor's degree in Business/IT/Accounting/Finance

Tools

Azure DevOps

Lifecycle Services (LCS)

Power Platform admin tools

Testing & release management

ExFlow

ITIL certification or equivalent

Job description

Datacom is seeking a Functional Consultant to join its Dynamics 365 support team in Brisbane. You will provide day-to-day functional support, resolve incidents, and contribute to minor enhancements, working within ITSM processes.

You will engage with customers, analyze issues, and translate business needs into practical solutions, leveraging experience with Finance modules and ISV solutions like ExFlow. Strong communication and stakeholder engagement are essential.