Dynamic Rental Sales Agent – Grow, Earn & Travel

Europcar; Mackay Regional; On-site; AUD 39,000 - 55,000; Full time

Benefits offered by this job

Shift loadings

Incentive program

Training & development

Travel benefits

Same-day pay

Employee referrals

Uniform provided

Health insurance discounts

Car rental discounts

Accor All Heartists

Wellbeing program

Team culture

Job summary

Europcar Mackay is seeking a Sales & Customer Service Officer to join our Mackay team on a full-time basis. You’ll greet customers, tailor rental options to their needs, and process agreements efficiently while delivering a friendly, high-service experience.

You will upsell add-ons, maintain knowledge of promotions, and strive to meet individual and team targets. A competitive hourly rate with incentives and ongoing training support career growth in an international mobility brand.

Qualifications

• Previous experience in sales, customer service or retail.
• Car rental experience is highly desirable.
• Excellent communication and interpersonal skills.
• Confident using computer systems and technology.
• Ability to work efficiently in a fast-paced, high-pressure environment.
• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays.
• Valid Australian driver's license with a clean driving record.
• Full working rights in Australia (current and ongoing).
• A positive, proactive and team-oriented attitude!

Responsibilities

• Greet and assist customers in renting vehicles based on their preferences and needs.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address customer inquiries and concerns promptly and professionally, with a service-first approach.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods, noting any damages.
• Maintain knowledge of current promotions, services, and products to assist with sales efforts.
• Build strong customer relationships to encourage repeat business and referrals.
• Detailing and cleaning vehicles to business quality standards.
• Refuel and transport vehicles.

Skills

Sales experience

Customer service

Communication

Interpersonal skills

Tech-savvy

Tools

Computer systems

Job description

Europcar Mackay is seeking a Sales & Customer Service Officer to join our Mackay team on a full-time basis. You’ll greet customers, tailor rental options to their needs, and process agreements efficiently while delivering a friendly, high-service experience.

You will upsell add-ons, maintain knowledge of promotions, and strive to meet individual and team targets. A competitive hourly rate with incentives and ongoing training support career growth in an international mobility brand.