Dynamic Café Team Leader — High-Volume Service & Growth

Bankstown Sports Club; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Wellbeing Leave

Underground Parking

Daily Meal Allowance

Uniforms Provided

Career Progression

Job summary

Bankstown Sports Club’s Cornerstone Café seeks an experienced Café Team Leader to drive service excellence in a fast-paced setting. The role leads from the front, coaching a busy team to deliver outstanding customer experiences across service periods.

You’ll empower staff, maintain food and beverage standards, and promote RSA/RCG compliance. Expect a proactive leader focused on teamwork, safety, and guest satisfaction within a premier hospitality venue.

Qualifications

• Previous experience in a café, hospitality, food & beverage or customer service environment.
• Leadership, Team Leader or Supervisor experience within a hospitality setting.
• Strong customer service and relationship-building skills.
• Proven ability to lead, motivate and develop team members.
• Excellent communication and conflict-resolution skills.
• Ability to stay calm and organized during busy trading periods.
• Hands-on and proactive leadership style.
• Strong understanding of hospitality operations and customer expectations.

Responsibilities

• Lead and support café operations during service periods.
• Supervise, coach and motivate team members to deliver exceptional customer experiences.
• Ensure all food, beverage and service standards are consistently maintained.
• Delegate tasks and coordinate team activities during peak trading periods.
• Foster a positive team culture focused on teamwork, accountability and service excellence.
• Manage customer enquiries and resolve issues professionally and efficiently.
• Provide training, coaching and ongoing performance feedback to team members.
• Maintain high standards of presentation, cleanliness and workplace safety.
• Ensure compliance with RSA, RCG, food safety and WHS requirements.
• Promote Club events, promotions and services to members and guests.
• Support operational efficiency and contribute to achieving business objectives.

Skills

Leadership

Customer Service

Team Motivation

Communication

Conflict Resolution

Job description

Bankstown Sports Club’s Cornerstone Café seeks an experienced Café Team Leader to drive service excellence in a fast-paced setting. The role leads from the front, coaching a busy team to deliver outstanding customer experiences across service periods.

You’ll empower staff, maintain food and beverage standards, and promote RSA/RCG compliance. Expect a proactive leader focused on teamwork, safety, and guest satisfaction within a premier hospitality venue.