DWDM Transmission Network Engineer - Tier 2

Optus Enterprise; Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive remuneration

Flexible working arrangements

On-site facilities

Parental Leave

Employee discounts

Job summary

Optus Enterprise in Sydney is seeking a Technical Specialist to work in a Tier 2 Network Operations team, based on-site at Macquarie Park. The role involves implementing network strategies, incident resolution, and mentoring team members on a rotating shift roster.

You will collaborate with managed service providers and vendors to deliver changes, improvements, and ongoing operational support, while contributing to KPI and SLA reporting and knowledge sharing.

Qualifications

• Bachelor’s degree in Engineering, Telecommunications or Science.
• Minimum 5 years’ hands-on experience in multi‑vendor Metro/Long-Haul DWDM networks.
• Solid understanding of DWDM technologies (ROADM, TOADM, Optical Amplifiers), SyncE and PTP.
• Experience supporting technology and vendors in a fast-paced operational environment.
• Strong problem-solving and collaboration with stakeholders.

Responsibilities

• Execute technical operational processes and provide technical support to maintain network availability.
• Respond to and assist in resolving incidents escalated by Managed Services where issues are not immediately resolvable.
• Support Problem Management by contributing to root cause analysis and corrective action recommendations.
• Manage and respond to escalations from Service Assurance Managers on critical incidents under guidance.
• Assist with planning and execution of network changes, expansions, and upgrades.
• Recommend improvements to network design to enhance performance and reliability.
• Ensure all planned changes meet Optus’ quality and performance policies.
• Support continuous improvement activities alongside Engineering, Vendors, and Managed Services.
• Contribute to tools strategy and automation initiatives by providing operational insights.
• Participate in alarm filtering, correlation analysis, and service assurance automation efforts.
• Provide operational input into weekly/monthly KPI and SLA reporting processes.
• Act as a point of knowledge for peers and contribute to team knowledge sharing and training initiatives.

Skills

Problem-solving

Communication

Collaboration

Vendor management

Education

Bachelor’s Degree in Engineering, Telecommunications or Science

Tools

DWDM technologies

SyncE & PTP protocols

Network monitoring tools

Job description

Optus Enterprise in Sydney is seeking a Technical Specialist to work in a Tier 2 Network Operations team, based on-site at Macquarie Park. The role involves implementing network strategies, incident resolution, and mentoring team members on a rotating shift roster.

You will collaborate with managed service providers and vendors to deliver changes, improvements, and ongoing operational support, while contributing to KPI and SLA reporting and knowledge sharing.