Lead Vehicle Service Agent / Team Leader

Avis Budget Car Rental LLC; Western Australia; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Hourly rate + loadings/overtime + BONu

Employee discounts on car rental

Full training provided

Wellbeing programme & discounted insur

Employee Assistance Programme (EAP) 24

Job summary

Avis Budget Group is seeking a Lead Vehicle Service Agent at Perth Airport. You will guide a team of Vehicle Service Agents to ensure vehicles are cleaned and ready for delivery to customers, coordinating washbay operations and fleet movement with the Duty Manager.

You will supervise, train and coach staff, perform quality checks, and assist customers as needed, while maintaining high service standards in a busy, supportive environment.

Qualifications

• Experience leading small teams in a service-facing role.
• Hold a full, valid driver's license that covers manual and automatic vehicles.
• Able to work well in a team but also self-directed when needed.
• Passionate about delivering a high-quality product to customers.
• Demonstrates initiative and can multitask without prompting.
• Basic computer skills and willingness to learn admin tasks.

Responsibilities

• Supervise a small team to ensure vehicles are cleaned to standard.
• Coordinate fleet and staff with the Duty Manager.
• Monitor check-in volumes and rental bay levels with Return Agents.
• Clean interior and exterior of vehicles according to standards.
• Support washbay operations and on-site fleet management.
• Assist customers with inquiries in a positive manner.

Skills

Leadership

Driver's license (manual/auto)

Teamwork

Independent work

Customer service

Initiative

Computer basics

Job description

Time to step up into a people leadership position? We have an opportunity for what we call a Lead Vehicle Service Agent to guide our team of Vehicle Service Agents and ensure we are delivering a superior service to our customers.

• Leadership position– Perth Airport based
• Fulltime Permanent role (38h/w)
• training provided to help you achieve your goals & reach your potential
• Supportive, friendly, and caring culture
• Large, stable global organisation
• Opportunity to grow and move internally within our business

About the Role

As a Lead Hand you will be responsible for leading a small team of Vehicle Service Agents and ensuring that vehicles are clean and ready to deliver to the customer in a timely manner.

Your duties will include the supervision of a small team, shuttling fleet between the wash and counter locations, cleaning cars including both the interior and exterior as well as completing other adhoc duties as required.

Duties and Responsibilities

• Supervise a small team to ensure vehicles are washed and cleaned following processes and to required standard, providing coaching to team as required.
• Liaise with Duty Manager to discuss and organise fleet, staff and general shift requirements.
• Conduct regular checks and communicate with Return Agents to monitor check in volumes and rental bay levels.
• Clean interior and exterior of vehicles according to quality standards.
• General tasks that support the efficient running of the washbay area and fleet management onsite.
• Assisting customers with inquiries, concerns and requests in a positive and friendly manner where required.

Skills & Experience

• Hold a full and valid driver's licence, with the ability to drive both manual and automatic vehicles in a range of sizes
• Have some experience leading small teams
• Enjoy working in a team environment, however you will be self-directed and able to work independently when required
• Be passionate about delivering an exceptional product to our customers
• Value quality workmanship and take pride in each vehicle you deliver
• Demonstrate initiative bycontinually looking for your next task without being asked
• Possess basic computer skills and the aptitude to learn administrative tasks

Benefits and Perks

• Hourly Rate + loadings/overtime rates + performance Bonuses
• Employee discounts on car rental across Avis Budget Group
• Full training provided to help you achieve your goals & reach your potential
• Wellbeing programme including discounted life insurance options + discounted health cover + superannuation options
• Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry.Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries.

With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Perth

Western Australia

Australia