Duty Manager - Salamander Hotel

O'Hara Hotels; Salamander Bay; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Onsite parking

Performance-based bonuses

Job summary

O'Hara Hotels in Salamander Bay is seeking a passionate Duty Manager to lead daily operations of the Salamander Hotel. The role focuses on operational excellence, guest experience, and team leadership.

You will partner with the General Manager to drive service standards, mentor staff, and ensure a compliant and efficient venue. Night and weekend shifts are essential, with real career growth within the group.

Qualifications

• Friendly and enthusiastic candidate with leadership potential.
• Management experience or desire to progress to a Duty Manager role.
• Commitment to exceptional customer service and hospitality.

Responsibilities

• Assist in day-to-day hotel operations to ensure smooth workflows.
• Lead and mentor a team to deliver exceptional customer experiences.
• Foster a welcoming atmosphere and resolve guest issues promptly.
• Collaborate with the General Manager on promotions and venue improvements.

Skills

Leadership

Guest service

Communication

Job description

We are looking for the next superstar Duty Manager at Salamander Hotel.

The Salamander Hotel offers a fantastic bistro, outdoor area with kid's playground, state of the art Sports Bar with TAB and KENO facilities, an exciting gaming room, bottle shop and unrivaled customer service.

We are looking for a friendly and enthusiastic person to join our team as a Duty Manager. They may be someone who has had management experience or someone who is looking to take on a Duty Manager role and progress their hospitality career.

Part of a wider group with 12 hotels, we offer real career development. We employ high performing and driven managers to ensure that we can deliver on our purpose; To provide exceptional customer experiences that leave a lasting impression in the community.

As Duty Manager, your role is a crucial one. You are to be a leader and a mentor to your fellow colleagues by setting the example of what it means to go ‘above and beyond’ to provide exceptional customer experiences.

You will be responsible for all aspects of the hotel in order to achieve its smooth operation.

Job role summary

Operational Excellence: Assist in the day-to-day operations, ensuring smooth and efficient workflows. From managing inventory to overseeing staff, you'll play a pivotal role in keeping the pub running like a well-oiled machine.

Customer Service Champion: Be the face of hospitality! Foster a warm and welcoming environment for our patrons. Your exceptional customer service skills will ensure that every visit to our pub is an memorable experience and always met with fun and positivity.

Team Leadership: Inspire and lead a team of enthusiastic individuals. Your leadership will be instrumental in maintaining a positive and motivated team, dedicated to delivering exceptional customer experience.

Problem Solver Extraordinaire: Handle challenges and compliance with grace and creativity. Whether it's resolving customer issues or addressing operational hiccups, your problem-solving skills will be put to the test.

Collaborative Spirit: Work closely with the General Manager and your support team to implement strategies for growth and improvement. Creatively contribute to venue promotions and offerings. Your insights and collaborative mindset will contribute to the overall success of our establishment.

Additional information

We pay an excellent salary and generous performance based bonuses.

We offer real career growth and opportunities for learning and development.

Parking available onsite

Night and weekend work is essential