Duty Manager — Lead Shifts & Elevate Guest Experience

Open Door Pub Co. Pty LTD; Whitsunday Regional; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Career development and leadership训练

Discounts across 260+ venues in AU &NZ

Complimentary meals on shift

Supportive team culture and leadership

Leadership training

Job summary

Australian Venue Co. is seeking a motivated Duty Manager for Reef Gateway Hotel in Airlie Beach. This hands-on leadership role partners with the Venue Manager to lead shifts, develop the team, and oversee venue operations.

You will drive guest experience, manage cash handling, and contribute to a supportive team culture while progressing within a leading hospitality group. If you’re career-minded, possess RSA/RSG qualifications, and can work nights and weekends, apply today to join AVC's

Qualifications

• Experience in a fast-paced hospitality or customer service environment.
• Strong leadership potential and team-focused approach.
• Passion for delivering great guest experiences.
• Basic understanding of cash handling and venue operations.
• Strong communication and organisational skills.
• Flexible availability, including nights and weekends.

Responsibilities

• Lead shifts and supervise front-of-house teams.
• Work closely with the Venue Manager to oversee operations.
• Develop team members through coaching and feedback.
• Ensure exceptional guest experiences and service standards.
• Assist with daily venue administration and cash handling when required.

Skills

Leadership

Guest service

Cash handling

Communication

Organisation

Flexibility

Job description

Australian Venue Co. is seeking a motivated Duty Manager for Reef Gateway Hotel in Airlie Beach. This hands-on leadership role partners with the Venue Manager to lead shifts, develop the team, and oversee venue operations.

You will drive guest experience, manage cash handling, and contribute to a supportive team culture while progressing within a leading hospitality group. If you’re career-minded, possess RSA/RSG qualifications, and can work nights and weekends, apply today to join AVC's