Duty Manager: Lead Operations & Guest Experience

The Maid and Magpie; Adelaide; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Employee discounts across Oscars Group

Employee Assistance Program

Mentoring from experienced hospitality

Job summary

The Maid & Magpie in Adelaide is seeking an experienced Duty Manager to lead day-to-day venue operations and uphold service standards across all areas.

This full-time salaried role requires strong leadership, compliance with RSA, gaming, WHS, and a track record of managing busy hospitality teams. Availability across evenings, weekends and public holidays is essential.

Join Oscars Group and contribute to a high-performing team while supporting guest experiences and operational excellence.

Qualifications

• Previous experience as a Duty Manager, Assistant Venue Manager or similar hospitality leadership role.
• Experience working within a busy pub, hotel, gaming or hospitality environment.
• Strong understanding of venue operations, service standards and compliance requirements.
• Current RSG required
• Current RSA required
• ARCG highly regarded
• Strong leadership and communication skills
• Confident managing teams and operational challenges in a fast-paced environment
• Professional, approachable and solutions-focused
• Strong understanding of responsible service and regulatory requirements
• Excellent organisational skills and attention to detail
• Full Australian working rights (sponsorship not available for this role)
• Full availability across a 7-day roster, including nights, weekends and public holidays
• Career progression opportunities across 50+ Oscars Group venues
• Internal and external training and development opportunities
• Employee Assistance Program
• Employee discounts across Oscars Group venues
• Reward and recognition initiatives
• Mentoring from experienced hospitality professionals

Responsibilities

• Oversee the day-to-day operation of the venue during allocated shifts
• Lead, support and motivate team members to deliver exceptional guest experiences
• Ensure high standards of service, presentation and venue operations are maintained
• Monitor gaming, food and beverage and general venue operations
• Manage customer enquiries and resolve issues professionally and efficiently
• Ensure compliance with RSA, gaming, licensing, WHS and company requirements
• Conduct team briefings and communicate operational priorities effectively
• Assist with rostering, labour management and operational planning
• Monitor venue presentation, cleanliness and maintenance standards
• Support stock control, cash handling and other operational procedures
• Work closely with the Venue Manager and leadership team to achieve venue objectives
• Contribute to a positive, accountable and high-performing team culture

Skills

Leadership

Customer Service

Communication

Regulatory Compliance

Staff Training

Job description

The Maid & Magpie in Adelaide is seeking an experienced Duty Manager to lead day-to-day venue operations and uphold service standards across all areas.

This full-time salaried role requires strong leadership, compliance with RSA, gaming, WHS, and a track record of managing busy hospitality teams. Availability across evenings, weekends and public holidays is essential.

Join Oscars Group and contribute to a high-performing team while supporting guest experiences and operational excellence.