Duty Manager (& general bar staff)

The Hospitality Group; Townsville City; On-site; AUD 75,000 - 85,000; Full time

Job summary

The Hospitality Group seeks an experienced Duty Manager to own the floor and lead our front-of-house team at Little Fletchers, across from the stadium. You’ll run shifts, ensure top service, and maintain liquor licensing compliance on busy game days and quieter weeknights.

Ideal candidates have prior Duty Manager or senior supervision experience, strong leadership, and a calm demeanor under high demand. Immediate start with flexible full-time or casual arrangements.

Qualifications

• Experience as a Duty Manager or senior hospitality supervisor.
• 1–2 years in a similar role preferred.
• Experience on both bar and floor, and happy to work both.
• Confident leader who stays calm when busy.
• Strong understanding of responsible service of alcohol and licensing obligations.
• Great communication, problem-solving and people skills.
• Flexible to work mornings, evenings, weekends and public holidays.

Responsibilities

• Run shifts across the bar and bistro, from open to close.
• Lead, supervise and motivate our front of house team.
• Keep service tight and guests happy on busy game days and quiet weeknights alike.
• Oversee opening and closing procedures, cash handling and banking.
• Maintain compliance with liquor licensing, RSA and WH&S requirements.
• Handle guest feedback and resolve issues calmly and professionally.
• Assist with rostering, stock control and daily reporting.

Skills

Duty Manager experience

Bar & floor experience

People leadership

RSA knowledge

Licensing compliance

Job description

$75k to $85k + super | Full-time or casual | Immediate start

Must have bar experience, and experience running opens and closes.

Little Fletchers is a bar and bistro just across the bridge from the stadium, so when the big games are on, we're the spot people pop into before and after. We're looking for an experienced Duty Manager to take ownership of the floor, lead our team through busy services and keep the venue running at its best every shift.

The role

• Run shifts across the bar and bistro, from open to close
• Lead, supervise and motivate our front of house team
• Keep service tight and guests happy on busy game days and quiet weeknights alike
• Oversee opening and closing procedures, cash handling and banking
• Maintain compliance with liquor licensing, RSA and WH&S requirements
• Handle guest feedback and resolve issues calmly and professionally
• Assist with rostering, stock control and daily reporting

About you

• Experience as a Duty Manager or senior hospitality supervisor
• 1 to 2 years in a similar role preferred
• Experience on both bar and floor, and happy to work both
• A confident leader who stays calm when the place is packed
• Strong understanding of responsible service of alcohol and licensing obligations
• Great communication, problem-solving and people skills
• Flexible to work mornings, evenings, weekends and public holidays

What we offer

• $75k to $85k + super, based on experience
• Full-time or casual, with an immediate start
• A real leadership role with genuine input into how the venue runs
• Supportive ownership and a close-knit team culture
• A great spot right across the bridge from the stadium