Duty Manager (GCAPL)

Queensland Airports Limited; Gold Coast City; On-site; AUD 55,000 - 83,000; Part time

Job summary

Queensland Airports Limited (QAL) on the Gold Coast is seeking an experienced part-time Duty Manager to ensure safe, efficient, and effective operation of the Gold Coast Airport terminal. The role involves coordinating terminal activities, resources, and stakeholders, monitoring service levels, handling incidents, and optimising aircraft and passenger flows.

Working a rotating roster from 4am to 11pm, 365 days a year, you will report to the Terminal Manager and engage with customers, clients,

Qualifications

• Experience in a busy airport environment.
• First aid certification is required.
• Supervisory or team-lead experience is advantageous.
• Excellent customer service and ability to communicate with diverse personalities.

Responsibilities

• Ensure continued effective and efficient operation of the terminal through proactive oversight and on-ground presence.
• Maintain terminal standards aligned to safety, cleanliness and operational readiness.
• Manage allocation of aircraft parking bays and terminal resources via the Airport Operating System to optimise aircraft movements and passenger flow.
• Coordinate the operational swing of terminal resources between domestic and international operations.
• Respond to incidents, operational disruptions and medical first aids in accordance with plans and procedures.
• Maintain strong stakeholder relationships and professional engagement with key clients, passengers and terminal users.
• Monitor and assure compliance with agreed service levels across operational contractors.

Skills

First aid certification

Supervisory / Team leader experience

Customer service

Communication skills

Tools

Airport Operating System

Job description

An exciting opportunity has recently become available for an experienced part-time Duty Manager to join the team at Gold Coast Airport (GCA). The responsibility of the Duty Manager is to ensure the safe, efficient, and effective operation of GCA Terminal through proactive coordination of terminal activities, resources, and stakeholders. The role is responsible for monitoring service levels, managing incidents and abnormal operations, and optimising aircraft and passenger flows across terminal and apron operations.

This Part-time role will see you working a minimum of 40 hours per fortnight on a rotating roster with hours ranging from 4am to 11pm (or until the last flight has cleared) 365 days a year.

Reporting to the Terminal Manager, the successful applicant will ensure the professional, efficient, and effective operation of the Gold Coast terminal facility.This will be achieved by regular proactive interaction with stakeholders, key clients, passengers, and other terminal users.

Damien joined Gold Coast Airport Pty Ltd (GCA) in 2019 as a Duty Manager.Damien shares his unique experience working with GCA below:

“I joined GCA as an opportunity to develop and progress my career and learn the airport side of operations. The company has a great culture of communication, and the management team is very supportive. QAL provides me with a supportive and safe workplace surrounded by people who want to achieve the same goal which is to make this airport the best it can be and provide a great experience to our customers.”

How will you make an impact?

To be successful in this role, you will have experience working in a busy airport environment, first aid certification and experience working in a supervisory/team leader position would be advantageous. You will have exceptional customer service skills and the ability to communicate with different personalities. We are looking for an energetic, motivated, and flexible person, who prides themselves on their work ethic and enjoys making a valuable team contribution.

Key deliverables/responsibilities include but are not limited to:

Ensure continued effective and efficient operation of the terminal through proactive oversight and on-ground presence.

Maintain terminal standards aligned to safety, cleanliness and operational readiness

Manage the allocation of aircraft parking bays and associated terminal resources (boarding gates, check in equipment, and baggage reclaim) via the Airport Operating System to optimise aircraft movements and passenger flow

Coordinate the operationally critical swing of terminal resources between domestic and international operations.

Respond to incidents, operational disruptions and medical first aids in accordance with operational plans and procedures

Maintain strong stakeholder relationships and professional engagement with key clients, passengers and terminal users..

Monitor and assure compliance with agreed service levels across operational contractors

How we support you:

At Queensland Airports Limited (QAL), we believe work should support life, not compete with it. Through our Living Well approach, we offer flexible working options for all roles, wellbeing initiatives and a supportive culture so our people can thrive both professionally and personally.

As we continue to grow and transform, we encourage flexible ways of working and open conversations about how work fits alongside life. We also invest in our people through learning, mentoring and career pathways across our four airports.

What we’ve built together:

At QAL, our people connect communities. We own and operate Gold Coast, Townsville, Mount Isa and Longreach airports, linking regional Queensland and northern New South Wales with the rest of Australia and the world.

More than 8 million passengers travel through our airports each year, supported by teams working together to create safe, welcoming and efficient experiences. Our vision is to be the first-choice gateway for our regions, creating valuable connections and inspiring a sustainable future.

We’re committed to an inclusive and psychologically safe workplace where people feel valued, supported and encouraged to be themselves. We welcome applications from people of all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, and encourage you to apply even if you don’t meet every requirement.

QAL is a WORK180 Endorsed Employer, independently recognised for supporting long‑term careers, flexibility, wellbeing and equal opportunity. Learn more about working at QAL here.

The successful candidate will be required to adhere to QAL’s Drug and Alcohol Management Plan (DAMP), which includes pre-employment Drug and Alcohol Testing and have the ability to obtain an Aviation Security Identification Card (ASIC), which requires the completion of a Police Check.