Duty Manager

Wollongong Golf Club; Wollongong City Council; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Complimentary golf privileges

Staff discounts and employee benefits

Secure, long-term employment

Job summary

Wollongong Golf Club is seeking a hands-on Duty Manager to lead day-to-day operations, supervise staff, and ensure a safe, compliant and welcoming environment for members and guests.

Reporting to the General Manager, you will drive service excellence across gaming, compliance, risk and events, coach teams, manage rostering, and maintain high standards of presentation, safety and financial controls.

Qualifications

• Experience leading hospitality teams in a licensed venue.
• Strong knowledge of gaming operations and legislation.
• Commitment to compliance with RSA/RCG/ARCG and WHS policies.
• Ability to coach staff and drive service excellence.

Responsibilities

• Oversee daily operations during shifts and lead staff.
• Provide direction, coaching and performance on shift.
• Maintain high customer service standards across the club.
• Ensure compliance with gaming, liquor and safety regulations.
• Manage rostering, cash handling and incident reporting.

Skills

Leadership

Customer service

Communication

Interpersonal skills

Organisational skills

Time management

Attention to detail

Flexibility with rosters

Education

RSA

RCG

ARCG

First Aid Certificate

NSW Driver Licence

Australian working rights

Job description

Location: Wollongong, Illawarra & South Coast NSW
Job Type: Full-time
Salary: Competitive package based on experience

Join One of the Illawarra's Premier Hospitality Venues

Wollongong Golf Club is one of the region's leading hospitality and lifestyle destinations, offering championship golf, premium dining, gaming, accommodation, weddings, events and exceptional member experiences in a spectacular oceanfront setting.

We are seeking an enthusiastic, motivated and hands-on Duty Manager to join our operations team. Reporting to the General Manager, you will play a key role in leading day-to-day operations, supervising staff, ensuring compliance and delivering exceptional service to our members and guests.

This role is ideal for an experienced hospitality professional who thrives in a fast-paced environment, enjoys leading teams and is passionate about providing outstanding customer service.

About the Role

As Duty Manager, you will be responsible for overseeing the day-to-day operation of the Club during your shift, ensuring a safe, compliant and welcoming environment for members, guests and staff.

Operational Leadership

• Lead and supervise the daily operations of the Club during rostered shifts.
• Provide direction, support and coaching to operational staff.
• Ensure high standards of customer service are maintained across all areas of the Club.
• Assist with staff training, development and performance on shift.
• Foster a positive team culture through effective leadership and communication.

Gaming & Compliance

• Ensure compliance with the Gaming Machines Act, Liquor Act and all relevant legislation.
• Monitor gaming operations, jackpot procedures and gaming promotions.
• Ensure Responsible Conduct of Gambling (RCG), Responsible Service of Alcohol (RSA), AML/CTF and Club policies are adhered to at all times.
• Complete gaming and operational compliance checks and maintain accurate records.
• Respond appropriately to incidents and regulatory requirements.

Risk, Compliance & Governance

• Ensure compliance with RSA, WHS, food safety, incident reporting and all Club policies and procedures.
• Investigate operational incidents, identify risks and implement corrective actions where required.
• Conduct regular operational compliance audits and inspections.
• Maintain accurate operational records and prepare reports for senior management.
• Support continuous improvement initiatives that strengthen governance and reduce organisational risk.

Member & Guest Experience

• Deliver exceptional customer service and create positive experiences for members and guests.
• Handle customer enquiries and resolve complaints professionally and efficiently.
• Support the successful delivery of Club promotions, tournaments, events and functions.
• Build positive relationships with members, guests and visitors.

Operations & Administration

• Open and close the Club in accordance with operational procedures.
• Complete cash handling, reconciliations and end-of-shift reporting.
• Monitor presentation, cleanliness and safety standards throughout the venue.
• Assist with stock control and operational administration where required.
• Ensure compliance with Workplace Health & Safety requirements and incident reporting procedures.

About You

You are an experienced hospitality supervisor or Duty Manager who enjoys leading by example and creating exceptional experiences for members and guests.

You will possess:

• Previous experience in a Duty Manager, Supervisor or similar hospitality leadership role.
• Experience working within a licensed club, hotel or hospitality venue.
• Strong knowledge of gaming operations and legislative compliance.
• Sound understanding of Responsible Conduct of Gambling (RCG), Responsible Service of Alcohol (RSA), AML/CTF and Workplace Health & Safety requirements.
• Excellent leadership, communication and interpersonal skills.
• The ability to work calmly under pressure and make sound decisions.
• Strong organisational and time management skills.
• High attention to detail and commitment to compliance.
• A flexible approach to working a rotating roster, including evenings, weekends and public holidays.

Why join Wollongong Golf Club?

• Work at one of the Illawarra's most respected member-owned clubs.
• Enjoy a stunning oceanfront workplace.
• Join a supportive and collaborative management team.
• Opportunities for ongoing professional development and career progression.
• Staff discounts and employee benefits.
• Complimentary golf privileges.
• Secure, long-term employment with a progressive organisation.

Qualifications & Experience Required

• Current NSW Responsible Service of Alcohol (RSA).
• Current NSW Responsible Conduct of Gambling (RCG).
• Current NSW Advanced Responsible Conduct of Gambling (ARCG) (or willingness to obtain).
• Current First Aid Certificate (or willingness to obtain).
• Current NSW Driver Licence.
• Australian working rights.

If you're an enthusiastic hospitality professional who enjoys leading teams, providing exceptional customer service and ensuring operational excellence, we'd love to hear from you.