Duty Manager - Front Office

Crystalbrook Collection; Byron Bay; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

50% F&B discount across Crystalbrook R

$99 room rates

Enhanced parental Leave

Sustainability focus

Internal mobility program

Online learning and training

Career development pathways

Team recognition and events

Diversity and inclusion

Job summary

Crystalbrook Byron is seeking an experienced Front Office Manager to oversee the Front Office team and ensure seamless check-in and check-out processes while delivering exceptional guest service. Reporting to our Front Office Manager, you will lead daily operations across reception, concierge and guest services with a focus on hospitality excellence.

We require recent high-end hotel Front Office Management experience, strong IT skills (Opera PMS), and a hospitality qualification.

Qualifications

• Recent Front Office Management experience at high-end hotels.
• Strong IT skills with familiarity of Opera PMS.
• Tertiary hospitality qualification.
• Right to work in Australia (no sponsorship).

Responsibilities

• Oversee Front Office operations and guest service.
• Ensure smooth check-in/out processes.
• Collaborate with internal and external stakeholders.
• Lead Front Office team and promote service standards.

Skills

Front Office Management

Leadership

Opera PMS

Customer service

Team collaboration

Education

Bachelor/Higher in Hospitality or Hotel Management

Tools

Opera PMS

Job description

Crystalbrook Byronis a 5-star resort nestled in 45-acres of magical subtropical rainforest, just 5 minutes from the hub of energy that is Byron Bay. Our resort is a rainforest retreat and a slice of luxury, all wrapped into an environment that relaxes hearts and reinvigorates minds. Join us in our mission to create a more sustainable and memorable guest experiences.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we’re passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Role Purpose

Reporting to our Front Office Manager, this rare opportunity ensures that the shifts across the Front Office department run smoothly, efficiently and continue to provide an outstanding guest service and experience. The role can be varied and is responsible for the oversight and management of the Front Office Team, check in and out process, accurate administration and compliant business management. You will promote the Hotel affectively and communicate efficiently across a wide range of both internal and external stakeholders.

Responsibilities

Skills and experience

To be successful in this position, we are seeking individuals who naturally demonstrate:

• A genuine ambition for hotel collaboration with strong leadership acumen and experience in driving service standards
• Recent and demonstrable Hotel Front Office Management experience from high end establishments
• Strong IT skills - preferably with experience using Opera PMS
• Relevant long term and permanent working rights in Australia
• A high standard of customer standards and delivery of service
• A tertiary qualification in Hospitality and/or Hotel Management
• A natural energy with an ambitious driven for excellence
• A people centric collaborator with a creative spirit and a respectful and engaging approach to developing and maintaining effective working relationships

Please note that we are seeking candidates who are eligible to work in Australia, unfortunately, we will not be providing sponsorship at this time. Applicants on short term visas will be required to give a 12-month minimum commitment.

Why Us

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment
• Regular service recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia’s newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.