Duty Manager: Fast-Paced Retail Leader, Flexible Shifts

SSP Food Travel Experts; Brighton; On-site; AUD 36,000 - 40,000; Full time

Benefits offered by this job

Discounted meal

Employee discounts

Friends & family discount app

Award-winning training

Career development

Job summary

SSP Food Travel Experts in Brighton is seeking a Duty Manager to lead our shift operations and ensure exceptional customer service. The role involves opening and closing duties, guiding the team through busy periods, and maintaining a positive, high-energy environment at the station location.

You will drive improvements, monitor performance, and be the go-to person for staff and customers. The position requires 18+ and availability across days, nights, weekends, and holidays, with progress

Qualifications

• Experience leading a team in hospitality or retail.
• Willingness to work across days, nights, weekends and holidays.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.

Skills

Team leadership

Retail experience

Customer service

Problem solving

Job description

SSP Food Travel Experts in Brighton is seeking a Duty Manager to lead our shift operations and ensure exceptional customer service. The role involves opening and closing duties, guiding the team through busy periods, and maintaining a positive, high-energy environment at the station location.

You will drive improvements, monitor performance, and be the go-to person for staff and customers. The position requires 18+ and availability across days, nights, weekends, and holidays, with progress