Duty Manager - M&S Simply Food

SSP Food Travel Experts; Brighton; On-site; AUD 36,000 - 40,000; Full time

Benefits offered by this job

Discounted meal

Employee discounts

Friends & family discount app

Award-winning training

Career development

Job summary

SSP Food Travel Experts in Brighton is seeking a Duty Manager to lead our shift operations and ensure exceptional customer service. The role involves opening and closing duties, guiding the team through busy periods, and maintaining a positive, high-energy environment at the station location.

You will drive improvements, monitor performance, and be the go-to person for staff and customers. The position requires 18+ and availability across days, nights, weekends, and holidays, with progress

Qualifications

• Experience leading a team in hospitality or retail.
• Willingness to work across days, nights, weekends and holidays.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.

Skills

Team leadership

Retail experience

Customer service

Problem solving

Job description

DUTY MANAGER - M&S SIMPLY FOOD, Brighton Station

Pay Rate: £13.75 per hour + as a little incentive, you will earn an

extra £1.50 per hourfor hours worked between midnight and 6 am, bringing your rate of pay to

£15.25 per hour.

Shift Pattern: Full-Time. Shifts varied between days and nights. Day shifts scheduled between 5am - midnight and nights scheduled between 10pm - 7am.

Working flexiblyacross weekdays, weekends, bank and public holidays.

Join our Retail Team as a Duty Manager where the energy’s high and the vibe is friendly! SSP works with M&S to serve thousands of happy customers in airports and train stations across the UK & Ireland. Every shift is a chance to meet new people and learn something new - perfect for people who love to stay on the go!

ABOUT YOU:

• Retail moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role has got your name on it!
• Due to some responsibilities within the Nightshift Duty Managerrole, applicants will

need to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE DUTY MANAGER ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.

Previous experience leading a teamin a busy Hospitality or Retail environment is ideal!

AS A DUTY MANAGER WE WILL OFFER YOU:

• Discounted Meal while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships and development programs.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.