Duty Manager 14|7

Civeo Australia; Newcastle; On-site; AUD 65,000 - 95,000; Full time

Job summary

Civeo Australia is seeking a Duty Manager to join our remote village team on a 14 days on, 7 days off roster. You will maintain accommodation standards, ensure compliance with village policies and procedures, and support the Food & Beverage, Administration and Village Management teams.

You will conduct inspections and welfare checks, respond to incidents and emergencies, promote a strong safety culture, and deliver exceptional customer service to guests and stakeholders.

Qualifications

• Previous experience as a Duty Manager or in a similar hospitality, accommodation, or service-based role.
• Strong customer service and conflict resolution skills.
• Current First Aid & CPR Certificate.
• Certificate II in Security (preferred).
• RSA (RMLV highly regarded).
• Current C-Class Driver's Licence.
• Strong administration and Microsoft Office skills.

Responsibilities

• Monitor village facilities and ensure compliance with accommodation and behavioural policies.
• Conduct village inspections, welfare checks, and security-related duties.
• Respond to incidents, disturbances, and emergency situations.
• Support administration, stocktakes, audits, and operational activities across departments.
• Promote a positive safety culture and ensure compliance with health, safety, quality, and environmental standards.
• Deliver exceptional customer service to guests, clients, and stakeholders.

Skills

Duty Manager

Customer service

Conflict resolution

First Aid & CPR

Security Cert II

RSA (RMLV)

C-Class Licence

Tools

MS Office

Job description

Are you an experienced hospitality professional with a strong focus on safety, customer service, and village operations? Civeo is seeking a Duty Manager to join our remote village team on a 14 days on, 7 days off roster. In this role, you will be responsible for maintaining accommodation standards, ensuring compliance with village policies and procedures, conducting inspections and welfare checks, responding to incidents and emergencies, and supporting the Food & Beverage, Administration, and Village Management teams.

Key Responsibilities

• Monitor village facilities and ensure compliance with accommodation and behavioural policies.
• Conduct village inspections, welfare checks, and security-related duties.
• Respond to incidents, disturbances, and emergency situations.
• Support administration, stocktakes, audits, and operational activities across departments.
• Promote a positive safety culture and ensure compliance with health, safety, quality, and environmental standards.
• Deliver exceptional customer service to guests, clients, and stakeholders.

About You

• Previous experience as a Duty Manager or in a similar hospitality, accommodation, or service-based role.
• Strong customer service and conflict resolution skills.
• Current First Aid & CPR Certificate.
• Certificate II in Security (preferred).
• RSA (RMLV highly regarded).
• Current C-Class Driver's Licence.
• Strong administration and Microsoft Office skills.

Our Commitment to Diversity, Inclusion & Belonging

At Civeo, we believe that our strength comes from the diversity of our people. We’re committed to creating a safe, inclusive and welcoming workplace where everyone - regardless of culture, background, gender, identity, age, ability or lived experience - feels valued, respected and able to thrive. We celebrate different perspectives and are dedicated to ensuring equal opportunity across all stages of employment. Like leading organisations in our industry, we recognise that inclusive teams are safer, more innovative and more effective, and we actively work to remove barriers, mitigate bias and support fair outcomes for all. We are proud to work closely with Traditional Owners and strongly encourage Aboriginal and Torres Strait Islander applicants to apply.

About Us

Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, Civeo has a national footprint of approximately 10,000 rooms across twelve villages in Queensland, New South Wales, and Western Australia. In addition, Civeo also operates approximately 16,500 rooms in client-owned properties in remote regions of Western Australia, South Australia and Queensland. With more than 40 years of experience, Civeo supports individuals who live and work away from home. We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and Aboriginal and Torres Strait Isander Peoples Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.

Stay Well. Work Well.