Duty Manager

Lagardère AWPL; Maroochydore; On-site; AUD 70,000 - 100,000; Full time

Job summary

LagardèreAWPL at Sunshine Coast Airport is seeking a Duty Manager to support the General Manager in leading day-to-day operations across our multi-venue hospitality outlets. You will oversee service delivery, drive commercial performance, manage shifts and supervisors, ensure WHS and food safety, and maintain strong relationships with airport stakeholders in a dynamic, guest‑focused environment.

This role offers a hands-on leadership position in a fast-paced setting with variety across cafe, bar

Qualifications

• Experience in hospitality or high-volume retail at supervisory level.
• Able to manage multiple teams/outlets and lead on shift.
• Strong labour planning, cost control, and performance metrics.
• Airport or multi-venue hospitality experience is a plus.
• Valid ASIC, RSA, and Food Safety certification (or ability to obtain).

Responsibilities

• Lead day-to-day operations across multiple outlets, delivering guest experiences and standards.
• Oversee service delivery and adherence to brand and service standards.
• Manage supervisors and frontline teams during service shifts.
• Monitor sales, labour, and metrics to meet targets.
• Support revenue through effective labour deployment and process flow.
• Ensure WHS, food safety, RSA, and airport requirements compliance.
• Handle customer escalations professionally and maintain stakeholder relationships.

Skills

Leadership

Staff scheduling

Cost control

Operational metrics

Hospitality

RSA

Food Safety

ASIC

Job description

Step Into Operational Leadership at Sunshine Coast Airport!

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

The Role

LagardèreAWPL operates a growing multi-venue Food & Beverage portfolio at Sunshine Coast Airport, with a diverse mix of café, bar, grab-and-go and quick-service concepts and further developments underway.

As Duty Manager, you will support the General Manager in leading day-to-day operations across this dynamic environment, working closely with the wider management team to deliver strong service, operational standards and commercial performance.

What You’ll Do

• Leading day to day operations across multiple outlets, ensuring our venues consistently deliver exceptional guest experiences while maintaining strong operational standards.
• Oversee daily service delivery, ensuring smooth operations and adherence to brand and service standards.
• Lead supervisors and frontline teams during service, managing staffing on shift and resolving operational challenges in real time.
• Maintain commercial accountability for the day’s performance, monitoring sales, labour, and operational metrics to ensure targets are achieved.
• Support revenue performance through effective labour deployment, workflow optimisation, and a strong focus on customer service.
• Ensure compliance with WHS, food safety, RSA, and all relevant airport operational requirements.
• Manage customer escalations professionally while maintaining positive relationships with key airport stakeholders.

What We’re Looking For

• Experienced in hospitality, food service, or high-volume retail environments at a supervisory or management level.
• Proven ability to manage multiple teams or outlets, with strong leadership and decision-making skills.
• Commercially minded with experience in labour planning, cost control, and operational metrics.
• Airport or multi-venue hospitality experience is a plus.
• Valid ASIC (or ability to obtain), RSA, and Food Safety certification.

Benefits

• Parking – based on location we offer free airport parking for our employees
• Free Staff Meals & Perks Policy – free meals and exclusive discounts on products in our stores + extra savings on water & hot beverages
• Dynamic Airport Environment – work where no two days are the same
• Career Development – we offer opportunities to upskill, take on new challenges and grow your career within our vibrant network
• Paid Parental Leave – we proudly support growing families with up to 18 weeks of employer-funded top‑up paid parental leave scheme + additional personal leave entitlements
• Employee Referral Program – refer your awesome network for a chance to receive a reward + go into the running to win an end‑of‑year bonus
• Wellbeing Leave – from day one our permanent employees receive a paid Wellbeing Leave day
• Employee Assistance Program – everyone has free access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it

We Value Diversity & Inclusion

At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.

Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.