Duty Manager

Porters Plainland Hotel; Lockyer Valley Regional; On-site; AUD 65,000 - 85,000; Full time

Job summary

Porters Plainland Hotel in Queensland is seeking an experienced Duty Manager to oversee daily operations across the venue, ensuring consistent service and high customer satisfaction. You will lead staff, manage compliance, and drive staff development in a fast-paced hospitality setting.

Applicants should bring a strong background in bar, restaurant and gaming with confident front- and back-of-house capabilities, and hold RMLV/Approved Manager licenses. Flexible day/night availability is required.

Qualifications

• Proven success in a Hospitality Management role and the desire to work cohesively within, as well as lead, a team
• The ability to professionally supervise, train and direct staff to provide a great customer experience within our venue
• A genuine focus and strong background in bar, restaurant and gaming
• A good knowledge of gaming, TAB and Keno operations
• Excellent customer service and communication skills
• A great eye for detail and venue presentation
• Proficient front of house and back of house operational skills
• Confident with technology
• RMLV and Approved Manager's Licence
• A genuine passion for the industry, its patrons and the people that work within it
• Working a fast-paced, bustling venue with a strong focus on delivering high standards and exceptional product

Responsibilities

• Assist with daily operation of the venue and ensure consistent operations across areas
• Flexible availability for day, night, weekends and public holidays
• Provide leadership with hospitality and people management
• Oversee venue compliance, regulations and operations
• Train, motivate and develop staff
• Maintain venue appearance and atmosphere

Skills

Hospitality management

Staff training

People management

Customer service

Attention to detail

Tools

TAB operations

Keno operations

POS systems

Job description

Duty Manager Porters Plainland Hotel Plainland, QLD, AU

Job Description

Porters Plainland Hotel is a familiar landmark on the Warrego Highway just an hour's drive from Brisbane, in Queensland's beautiful Lockyer Valley.

Offering award winning dining and bar facilities, a 17-room motel, function rooms, 37 pokies, Keno, TABand two Bottlemart retail stores, this family run Hotel is a thriving business employing over 140staff.

The Hotel is seeking an experienced Duty Manager to assist with the daily operation of the business and ensure consistent operations between the various areas of the venue to maintain a high level of customer satisfaction.

About the role

Flexible availability is required – including day, night, weekend & public holidays

Leadership with strong hospitality and people management ability

Knowledge of venue compliance, regulations and venue operations

Training, motivating and continual staff development

Managing the venue's appearance and atmosphere

Skills and experience

Proven success in a Hospitality Management role and the desire to work cohesively within, as well as lead, ateam

The ability to professionally supervise, train and direct staff to provide a great customer experience within our venue

A genuine focus and strong background in bar, restaurant and gaming

A good knowledge of gaming, TAB and Keno operations

Excellent customer service and communication skills

A great eye for detail and venue presentation

Proficient front of house and back of house operational skills

Confident with technology

RMLV and Approved Manager's Licence

A genuine passion for the industry, its patrons and the people that work within it

Working a fast-paced, bustling venue with a strong focus on delivering high standards and exceptional product