Duty Manager

The Hilton Hotel; City of West Torrens; On-site; AUD 34,440,000 - 44,083,000; Part time

Benefits offered by this job

Meals on shift

Career development

Supportive work environment

Job summary

The Hilton Hotel in Hilton SA 5033 is seeking a Duty Manager to oversee the day-to-day operation of our busy venue. You will supervise front of house and other staff, resolve guest issues promptly, and ensure safety and compliance across the property.

You will lead a motivated team, need strong communication and interpersonal skills, and hold RSA and RSG certificates. Experience in hotel operations, including front office, housekeeping and F&B, is essential.

Qualifications

• Several years' experience in a hotel management or supervisory role.
• Strong communication and interpersonal skills, with the ability to lead and motivate a team.
• Understanding of hotel operations including front office, housekeeping and food & beverage.
• Must hold RSA and RSG certificates; TAB/Keno experience preferred but not essential.

Responsibilities

• Supervise and coordinate the work of front of house and other hotel staff to deliver exceptional guest experiences.
• Respond to guest enquiries and complaints, resolving issues promptly and professionally.
• Oversee the security and safety of the hotel, ensuring compliance with all relevant regulations.
• Provide leadership and guidance to the hotel team, fostering a positive and productive work environment.

Skills

Leadership

Communication

Interpersonal skills

Team motivation

Guest service

Education

RSA certificate

RSG certificate

Job description

Become a Duty Manager at The Hilton Hotel and play a pivotal role in ensuring the smooth and efficient operation of this vibrant hotel. As a Duty Manager, you will oversee the day-to-day running of the hotel, handling a variety of responsibilities in a fast-paced, customer-focused environment. This is a casual position based at our hotel in Hilton SA 5033.

What you'll be doing

Supervise and coordinate the work of front of house and other hotel staff to deliver exceptional guest experiences

Respond to guest enquiries and complaints, resolving issues promptly and professionally

Oversee the security and safety of the hotel, ensuring compliance with all relevant regulations

Provide leadership and guidance to the hotel team, fostering a positive and productive work environment

What we're looking for

Several years' experience in a hotel management or supervisory role

Strong communication and interpersonal skills, with the ability to effectively lead and motivate a team

Thorough understanding of hotel operations, including front office, housekeeping and food & beverage

Must hold current RSA and RSG certificates. Experience with TAB/Keno is preferred, however not essential.

What we offer

Opportunities for career development and progression within The Hilton Hotel

Meals on shift

Supportive and collaborative work environment