Duty Manager

Peninsula Leisure; City of Frankston; On-site; AUD 59,000 - 62,000; Full time

Benefits offered by this job

Free facility access

12% superannuation

Flexible shifts

Employee benefits program

Professional development

Job summary

Peninsula Leisure seeks experienced Duty Managers to lead teams at PARC and Pines Centre in Frankston. The role offers a competitive hourly rate and 12% super with flexible shifts and free facility access.

You will oversee safety, customer service, and daily operations while mentoring staff and ensuring regulatory compliance in a community-focused leisure environment.

Qualifications

• Leadership experience with the ability to motivate teams
• Strong knowledge of GSPO and pool operations
• Commitment to delivering outstanding customer service
• Sound judgement and calm under pressure

Responsibilities

• Lead and support staff across all departments
• Ensure compliance with health regulations and safety standards
• Address member and guest inquiries and concerns
• Coordinate daily operations and service delivery
• Respond to emergencies including rescues and first aid
• Promote a positive workplace culture aligned with Peninsula Leisure values

Skills

Leadership

GSPO knowledge

Risk management

Customer service

Staff development

Education

Pool Lifeguard Certificate (Victoria)

First Aid Certificate

Working With Children Check

Aquatic Technical Operator Certificate

Advanced First Aid certificates

Job description

Introduction to Opportunity

Peninsula Leisure is seeking experienced and motivated Duty Managers to support the operation of our award-winning facilities, PARC and PINES. Offering $43-$45 per hour (inclusive of casual loading) plus 12% super, flexible shifts, complimentary facility access and a central Frankston location, this is an exciting opportunity to lead teams, deliver exceptional customer experiences and make a positive impact within our community.

About Us

Peninsula Leisure (PL), a wholly owned subsidiary of Frankston City Council, is an industry leading organisation focused on reimagining community health and wellbeing experiences, currently through the management of Peninsula Aquatic Recreation Centre (PARC) and The Pines Forest Aquatic Centre (Pines), Frankston Skate Park and The Centenary Park Golf Course.

Peninsula Leisure has achieved significant milestones, maximising community activation, winning individual and facility awards, widely being recognised as delivering customer excellence through a value driven approach to leadership, and profits generating reinvestment in the facilities.

Peninsula Leisure employees receive excellent benefits including flexible working options, complimentary PARC/PINES membership (gym, group exercise and aquatic access), including a personalised assessment and development of gym program with our experienced personal trainers. You will also have access to a confidential Employee Assistance Program (EAP) and ongoing professional development opportunities.

Responsibilities

• Ensuring compliance with Public Health and Wellbeing Regulations and GSPO requirements
• Delivering exceptional customer experiences by effectively addressing member and guest enquiries and concerns
• Monitoring and enforcing safety, operational and risk management procedures
• Providing leadership and support to staff across all departments
• Mentoring, coaching and developing team members to achieve high-performance standards
• Coordinating daily operations to ensure seamless service delivery
• Responding to emergency situations, including aquatic rescues, first aid incidents, major emergencies and centre evacuations
• Supporting a positive workplace culture aligned with Peninsula Leisure's values and service standards

The remuneration for this position is aligned with Level 7 of the Fitness Industry Award.

Key qualities we are looking for

• Proven leadership experience with the ability to lead by example and motivate others
• Strong knowledge of the Guidelines for Safe Pool Operations (GSPO) and plant room operations
• A genuine commitment to delivering outstanding customer service
• Sound judgement and the ability to remain calm under pressure
• Strong understanding of risk management and occupational health and safety practices within a leisure centre environment
• Excellent organisational, time management and administrative skills
• The ability to embody and promote Peninsula Leisure's values in all aspects of their work

Key Selection Criteria

• SISSS00133 Pool Lifeguard Certificate (Victoria)
• HLTAID011 Provide First Aid Certificate
• Current Working With Children Check
• Aquatic Technical Operator Certificate
• HLTAID014 Provide Advanced First Aid

Employment is subject to

• A satisfactory National Police Check
• A current Employee Working With Children Check
• Applicants being 18 years of age or older

Peninsula Leisure is an Equal Opportunity and Child Safe Employer that is committed to inclusion and diversity. We proudly promote a workplace that welcomes and includes the unique contributions of all people. htts://peninsulaleisure.com.au/about

For further information please contact Gaston Freddi, Operations Coordinator via email: *************@peninsulaleisure.com.au