Duty Manager

Avani Hotel Group; Brisbane; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career Growth

Hotel Deals

Global Perks

Retail Discounts

Experiences

Health Insurance

Job summary

Avani Living Queen's Wharf Residences is seeking a Duty Manager in Brisbane for a full-time role. You will lead the front office team, ensuring warm welcomes and seamless guest experiences from check-in to check-out.

The position requires a professional presence and the ability to manage daily operations under pressure. Join a dynamic hotel environment with rotating rosters and shifts from early morning to late evening, contributing to high service standards and guest satisfaction across

Qualifications

• Proven supervisory experience in hotel front office.
• Strong leadership and team management capabilities.
• Exceptional customer service and professional demeanour.

Responsibilities

• Lead and inspire front office team to deliver outstanding guest experiences.
• Be a role model, driving service excellence and standards.
• Oversee daily tasks with precision and efficiency.

Skills

Leadership

Front office supervision

Customer service excellence

Time management

Professional presentation

Job description

## Duty ManagerApply: Brisbane, QLD: Full time: Posted Today: JR116757**Overview** Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.**Avani Living Queen's Wharf Residences** are looking for an experienced, professional and enthusiastic Duty Manager to join the on a **full-time** basis.The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of working with your team and driving exceptional customer experiences.**Key Responsibilities Include:*** Lead and inspire the front office team to deliver outstanding guest experiences, ensuring each guest is welcomed with warmth and professionalism.* Serve as a role model, sharing your expertise and driving the team to consistently uphold the highest standards of service excellence.* Oversee the execution of daily tasks, ensuring they are completed with precision and efficiency.* Manage guest arrivals and departures seamlessly, delivering a smooth and memorable check-in/check-out experience.* Proactively address and resolve guest concerns with professionalism, ensuring a lasting impression of exceptional service.**Shift Details (subject to change):*** Rotating roster across Monday to Sunday* Shift times scheduled within 7:00am to 11:00pm **Qualifications** **To be successful in this role you will have:*** Proven experience in a supervisory role within a hotel front office environment, demonstrating strong leadership and team management capabilities.* Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.* Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.* Strong time management skills, with the ability to prioritise tasks efficiently and ensure timely completion of duties.* Impeccable professional presentation, reflecting the high standards of the organisation.* Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.**Additional Information** At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance: What We Offer:* Career Growth: Learning and development programs to boost your career.* Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.* Global Perks: International accommodation discounts across our hotel brands.* Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.* Experiences: Discounted entertainment and activities.* Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.* Generous Leave: Parental and birthday leave.* Wellness Boost: EAP and tailored wellness support. Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.