Legislative Capability and Knowledge Lead

NSW Connect; Parramatta; On-site; AUD 120,000 - 150,000; Full time

Job summary

Department of Customer Service is seeking an experienced Legislative Capability and Knowledge Lead to build technical capacity within the Duties & Grants Technical Team. You will create a proactive learning program, improve onboarding and accreditation, and translate complex legislation into practical guidance.

The role focuses on developing training strategy, content governance, and measuring impact on competence and performance.

Qualifications

• Strong experience in training, capability development, knowledge management in a regulatory setting.
• Ability to translate complex regulatory content into clear, practical learning.
• Experience designing onboarding, coaching, accreditation or learning programs.
• Proven ability to lead teams and manage competing priorities.

Responsibilities

• Develop and implement a technical training strategy and annual learning calendar.
• Lead onboarding, accreditation and capability uplift for Technical Team staff and assessors.
• Turn legislation and case studies into practical training and job aids.
• Oversee creation, review and update of knowledge articles and training materials.
• Set ownership and review cycles to keep content current and usable.
• Collaborate with business areas and external partners to identify learning needs.

Skills

Training & capability development

Knowledge management

Stakeholder management

Plain English translation

Facilitation

Tools

Learning management systems

Content governance

Job description

Legislative Capability and Knowledge Lead

Technical Training and Knowledge Lead ( Technical Advisor)

Build technical capability, keep guidance current and make learning practical, planned and easy to apply.

Employment type Full-time, ongoing opportunity

Business area RevenueNSW, Duties & Grants, Technical Team

About the opportunity

We are looking for an experienced trainer with exposure to the NSW duty and duties legislation, including the Duties Act 1997 and relevant provisions of the Taxation Administration Act 1996 and other associated legislation. You will be responsible for managing the Training and Knowledge stream within the Duties & Grants Technical Team. You will create a proactive learning program, improve onboarding and accreditation, and make sure staff can find and use accurate technical guidance. This role suits someone who can turn complex legislation and real case experience into clear, practical learning.

What you will do

• Develop and implement a technical training strategy, annual learning calendar and clear priorities based on business need.
• Lead onboarding, accreditation and ongoing capability uplift for Technical Team staff, team leaders, assessors and compliance staff.
• Turn legislation, procedures, assurance findings and real case studies into practical training and job aids.
• Oversee the creation, review and update of knowledge articles, technical guidance and training materials.
• Set clear ownership and review cycles so knowledge content remains current, accurate and easy to use.
• Work with business areas, subject matter experts and external partners to identify learning needs and suitable development opportunities.
• Support legislative changes, projects and new services with timely learning and knowledge products.
• Create technical career pathways, succession plans and individual or team development plans.
• Measure the impact of learning through completion, time to competence, quality outcomes, rework and application on the job.
• Partner with the Technical Assurance Manager so quality findings and emerging risks quickly inform training and guidance.

What success looks like

Training is proactive, planned and linked to clear business and technical priorities.

New and existing staff have practical learning pathways and clearer time-to-competence expectations.

Knowledge material is current, owned, easy to find and used consistently.

Case studies and assurance findings are routinely converted into useful learning.

Leaders can see whether capability activities are improving confidence, quality and decision-making.

What you will bring

• Strong experience in training, capability development, knowledge management, stamp duty interpretation or a complex regulatory setting.
• Proven ability to lead people and deliver a planned program of work across competing priorities.
• Ability to translate complex technical information into plain English, practical examples and usable guidance.
• Experience designing learning programs, onboarding, coaching, facilitation or accreditation.
• Good understanding of knowledge governance, content ownership and review controls.
• Strong stakeholder skills and the confidence to influence priorities across multiple business areas.
• Ability to use evidence and feedback to identify capability gaps and measure whether learning has worked.
• A practical, customer-focused approach and a genuine interest in helping others build confidence and technical skill.

Why this role matters

This role helps prevent errors before they occur. It builds a stronger technical workforce, improves access to trusted guidance and creates clearer development pathways for staff who want to grow their technical careers.

Our workplace

We welcome different backgrounds, experiences and perspectives. Adjustments are available throughout the recruitment process.

Salary Grade

09/10, with the base salary for this role starting at base plus superannuation

Recruitment Contact

For enquiries relating to recruitment please contact Sujatha Sankaran Kutty via ***************@customerservice.nsw.gov.au.

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

Additional Information

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process