Due Diligence Manager

The Star Gold Coast; Gold Coast City; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Complimentary meals on site

Discounted parking

Restaurant discounts and lifestyle

Mental Health & Wellbeing services

Career growth opportunities

Job summary

The Star Gold Coast is seeking a Due Diligence Manager to lead a team of analysts, review complex customer assessments, and manage escalated cases within a high‑risk regulatory environment.

You will provide expert guidance on financial crime risk, collaborate with Risk, Gaming, Surveillance and Investigations, and drive continuous improvement while upholding integrity and compliance.

Qualifications

• Experience in Due Diligence, AML, Financial Crime, Compliance or Risk with proven team supervision.
• Strong analytical and critical thinking to assess complex customer risk profiles and red flags.
• In-depth knowledge of AML/CTF obligations, ECDD requirements and regulatory frameworks in highly regulated environments.
• Excellent stakeholder management, written communication and report-writing to influence outcomes across internal and external stakeholders.
• Tertiary qualifications in Law, Criminology, Accounting, Economics or related field; extensive relevant industry experience is valued.
• Current or possibility to obtain a Queensland KE Casino Licence with background checks.

Responsibilities

• Lead and mentor a team of analysts overseeing due diligence and risk assessments.
• Review complex customer assessments and manage escalated cases with sound risk-based decisions.
• Provide expert guidance on financial crime risk and regulatory compliance to stakeholders across Risk, Gaming, Surveillance and Investigations.

Skills

Due Diligence

AML

Financial Crime

Regulatory Compliance

Risk assessment

Stakeholder management

Analytical thinking

Written communication

Report writing

Education

Law degree or equivalent

Criminology degree

Accounting degree

Economics degree

Job description

Join The Star Gold Coast as a Due Diligence Manager, where you will lead a team of analysts, review complex customer assessments, manage escalated cases, and provide expert guidance on financial crime risk. Working closely with key stakeholders across Risk, Gaming, Surveillance and Investigations, you will help ensure compliance with regulatory requirements while fostering a culture of integrity, accountability and continuous improvement.

The Star Gold Coast has been the heart of the Gold Coast to live, work and play for over 40 years. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.

Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.

What we can offer you

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Discounted parking available
• Up to 30% discounts across our award-winning restaurants and accommodation
• An organisation that values diversity, teamwork and being your best self
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Mental Health and Wellbeing services
• Endless career growth and opportunities to learn and develop your career
• Opportunity to work with elite professionals and assets

What we are looking for

• Demonstrated experience in Due Diligence, Anti-Money Laundering (AML), Financial Crime, Compliance or Risk, with proven experience managing or supervising a team
• Strong analytical and critical thinking skills, with the ability to independently assess complex customer risk profiles, identify red flags and make sound risk-based decisions
• Working knowledge of AML/CTF obligations, Enhanced Customer Due Diligence (ECDD) requirements and relevant regulatory frameworks within highly regulated environments
• Exceptional stakeholder management, written communication and report-writing skills, with the ability to influence outcomes across a broad range of internal and external stakeholders
• Tertiary qualifications in Law, Criminology, Accounting, Economics or a related discipline, and/or extensive relevant industry experience will be highly regarded
• Currently hold, or ability to obtain a Queensland Key Employee (KE) Casino Licence (which includes thorough and ongoing background checks)

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ community, Australia’s First Nations Peoples, and people with disabilities. Veterans are also encouraged to apply.

It’s your time to SHINE!