DSU- Administration Assistant

Wyndham Clinic; City of Melbourne; Presencial; AUD 60.000 - 80.000; Jornada completa

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Employee Assistance Program

Descripción de la vacante

Wyndham Clinic Private Hospital in Melbourne's western corridor is seeking a motivated, organised Day Surgery Unit Administrative Receptionist to join our busy team on a full-time basis. As the first point of contact for patients, you will help ensure a seamless admission to discharge experience.

Reporting to the Admin Manager, you will provide comprehensive administrative and reception support to the DSU, coordinating admissions, registrations, and theatre documentation while delivering

Formación

• Previous experience as a medical receptionist or healthcare administrator.
• Excellent communication and interpersonal skills.
• Outstanding organisational and multitasking abilities.
• High attention to detail and accuracy.
• Strong computer skills, including Microsoft Office.
• Ability to work efficiently under pressure.
• Professional, positive and compassionate approach.
• Experience working with patient administration systems (desirable).
• Knowledge of private health fund eligibility and billing processes (desirable).
• Previous experience in a private hospital or day surgery environment (highly regarded).

Responsabilidades

• Greeting patients, visitors and specialists with professionalism and compassion.
• Managing patient admissions and registrations.
• Coordinating day surgery and theatre documentation.
• Answering and directing telephone enquiries.
• Verifying Medicare and private health fund details.
• Managing informed financial consent documentation.
• Processing patient payments and EFTPOS transactions.
• Liaising with surgeons, anaesthetists and medical practices.
• Supporting theatre list coordination and scheduling.
• Maintaining accurate electronic patient records.
• Providing general administrative support to the clinical team.

Conocimientos

Customer service

Medical receptionist

Communication skills

Organisational skills

Attention to detail

Microsoft Office

Herramientas

Microsoft Office

Descripción del empleo

Join a private hospital where exceptional patient care starts at reception.

Wyndham Clinic Private Hospital is seeking a motivated, organised and customer-focused Day Surgery Unit (DSU) Administrative Receptionist to join our dynamic team on a full-time basis.

As the first point of contact for our patients, specialists and visitors, you will play a vital role in delivering an outstanding patient experience while supporting the smooth day-to-day operation of our busy Day Surgery Unit.

If you thrive in a fast-paced healthcare environment, enjoy working collaboratively and pride yourself on providing exceptional customer service, we'd love to hear from you.

About Wyndham Clinic Private Hospital

Wyndham Clinic Private Hospital is a private healthcare facility providing high-quality surgical, mental health and outpatient services to Melbourne's rapidly growing western corridor. We are committed to delivering outstanding patient-centred care through clinical excellence, innovation and a supportive workplace culture.

About the Role

Reporting to the Admin Manager, you will provide comprehensive administrative and reception support to the Day Surgery Unit, ensuring patients receive a seamless experience from admission through to discharge.

Your responsibilities will include:

• Greeting patients, visitors and specialists with professionalism and compassion.


• Managing patient admissions and registrations.


• Coordinating day surgery and theatre documentation.


• Answering and directing telephone enquiries.


• Verifying Medicare and private health fund details.


• Managing informed financial consent documentation.


• Processing patient payments and EFTPOS transactions.


• Liaising with surgeons, anaesthetists and medical practices.


• Supporting theatre list coordination and scheduling.


• Maintaining accurate electronic patient records.


• Providing general administrative support to the clinical team.

About You

You are an experienced medical administrator who enjoys working in a collaborative healthcare environment and is passionate about delivering exceptional customer service.

To be successful you will have:

• Previous experience as a medical receptionist or healthcare administrator.


• Excellent communication and interpersonal skills.


• Outstanding organisational and multitasking abilities.


• High attention to detail and accuracy.


• Strong computer skills, including Microsoft Office.


• The ability to work efficiently under pressure.


• A professional, positive and compassionate approach.


• Experience working with patient administration systems (desirable).


• Knowledge of private health fund eligibility and billing processes (desirable).


• Previous experience in a private hospital or day surgery environment (highly regarded).

Why Join Us?

• Be part of a growing and progressive private hospital.


• Supportive multidisciplinary team environment.


• Work alongside leading surgeons and healthcare professionals.


• Employee Assistance Program (EAP).


• Modern facilities in Melbourne's rapidly growing western suburbs.


• Opportunity to contribute to an organisation committed to excellence in patient care.

Applicants will require:

• National Police Check (or willingness to obtain).


• Working with Children Check (if applicable).


• Evidence of required immunisations.


• Australian working rights.

Contact

Please contact Haley Debono (admin manager) for any queries regarding role at *******@wcph.com.au or call 03 9731 6*** for more information.

Wyndham Clinic Private Hospital is an Equal Opportunity Employer and values diversity within our workforce.