Driving Examiner

Department of Customer Services, Open Data and Small and Family Business; Mackay Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Department of Customer Services, Open Data and Small and Family Business is seeking a full-time Driving Examiner at the Mackay Customer Service Centre. The role involves conducting practical driving assessments, evaluating candidates, and providing feedback to ensure high standards of public service delivery.

You will travel to various Central Queensland locations as required, spending nights away from home.

Responsibilities

• Conduct practical driving assessments for applicants in accordance with Queensland Government standards and road safety regulations.
• Evaluate candidates' driving skills, knowledge of road rules, and ability to operate vehicles safely in various traffic conditions.
• Provide clear, constructive feedback to candidates after assessments.
• Ensure testing procedures are carried out fairly, consistently and in line with departmental policies.
• Promote road safety awareness and support the department's goals of reducing road incidents involving heavy vehicles.
• Collaborate with team members and stakeholders to ensure smooth service delivery to the community.

Job description

The Department of Customer Services, Open Data and Small and Family Business is excited to welcome a full-time Driving Examiner at the Mackay Customer Service Centre.

The Service Centre Operations Division within the Department of Customer Services, Open Data and Small and Family Business provides frontline customer service delivery through multiple channels, including phone, online, and in-person services, offering government services such as licensing, registration and related products to the Queensland community.

As a key member of the team, you will work collaboratively to ensure a positive customer experience, maintain high standards of delivery, support colleagues and trainees, and contribute to continuous service improvements through innovation, initiative and a strong commitment to public service values.

As The Role Of Driving Examiner, You Will

• Conduct practical driving assessments for applicants, ensuring compliance with Queensland Government standards and road safety regulations.
• Evaluate candidates' driving skills, knowledge of road rules, and ability to operate vehicles safely in various traffic and road conditions.
• Provide clear, constructive, and professional feedback to candidates following assessments.
• Ensure all testing procedures are carried out fairly, consistently and in accordance with departmental policies.
• Promote road safety awareness and contribute to the department's goals of reducing road incidents involving heavy vehicles.
• Collaborate with team members and other stakeholders to ensure the smooth delivery of services to the community.

The successful applicant will be required to hold an Open HR class licence for a minimum of 12 months and be able to travel to various locations in Central Queensland on an as needs basis spending nights away from home ranging from one to four nights per week. Travel expenses will be reimbursed as per the Travel Directive.

Applications to remain current for 12 months.

Job Ad Reference: QLD/700547/26

Closing Date: Wednesday, 23 September 2026

Occupational group

Customer Service/Call centre