Driver Training Admin Specialist (Hybrid)

Purchaseyourfreedom; City of Parramatta; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Progressive flexibility and well-being

MyNRMA membership and discounts

Roadside Assistance discounts

Job summary

NRMA Group is seeking an Office Administrator to join the Driver Training team in Sydney Olympic Park with hybrid work-from-home flexibility. This role provides high-quality administrative support, coordinating resources and schedules, and ensuring operational activities are delivered efficiently to support the Safer Driver Course program.

The role requires strong organisational, stakeholder engagement and customer service skills, with a focus on continuous improvement and data accuracy.

Qualifications

• Demonstrated experience in administration, coordination or customer service roles.
• Excellent customer service and stakeholder management skills.
• Strong attention to detail and accuracy in data entry and administration.
• Confidence using multiple technology platforms and Microsoft Office applications.
• Interest or experience in AI technologies to support operational efficiencies.

Responsibilities

• Coordinate scheduling and administration of the Transport for NSW Safer Driver Course, including facilitator allocation, venue bookings and course setup.
• Maintain course schedules to support demand, budgets and contractual obligations.
• Complete administration related to attendance, course completion, compliance and funding claims.
• Prepare and distribute operational reports, including attendance and delivery metrics.
• Raise purchase orders, process invoices and support financial administration tasks.
• Provide admin support across Driver Training functions including scheduling and reporting.
• Act as liaison for Transport for NSW, facilitators, instructors and customers.
• Manage customer enquiries, bookings changes, cancellations and service requests professionally.
• Support compliance activities through accurate reporting and data integrity.
• Assist with recruitment and onboarding administration, including compliance checks.

Skills

Administration experience

Customer service

Stakeholder management

Attention to detail

Microsoft Office proficiency

AI awareness

Tools

Microsoft Office

Job description

NRMA Group is seeking an Office Administrator to join the Driver Training team in Sydney Olympic Park with hybrid work-from-home flexibility. This role provides high-quality administrative support, coordinating resources and schedules, and ensuring operational activities are delivered efficiently to support the Safer Driver Course program.

The role requires strong organisational, stakeholder engagement and customer service skills, with a focus on continuous improvement and data accuracy.