Driver Education Programs Officer

Police Citizens Youth Club NSW; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Generous not-for-profit salary packing

Meals and Entertainment Card

Employee discounts on goods and travel

Additional paid leave

Fitness Passport and free PCYC gym

On-site parking

Job summary

Police Citizens Youth Club NSW is seeking a Driver Education Programs Officer for parental leave cover. You will act as the first point of contact and provide essential admin support for driver education programs across NSW.

You will coordinate course logistics, process invoices, maintain records, and support compliance with TfNSW and other funders. This role involves collaboration with internal clubs, facilitators, vendors, and government stakeholders.

Qualifications

• Strong communication and client service skills.
• Ability to coordinate course logistics and online programs.
• Experience with invoicing and contract reporting for programs.

Responsibilities

• Act as the first point of contact for program inquiries.
• Coordinate course logistics and online program delivery.
• Process invoices and prepare reports for TfNSW.
• Process Court Reports and completion certificates.
• Maintain documentation for facilitators and coaches.
• Support compliance with contractual obligations.
• Maintain data integrity for compliance audits.
• Build relationships with schools, suppliers and government agencies.

Skills

Client service

Course logistics

Invoice processing

Data management

Compliance

Documentation

Stakeholder management

Education

Formal qualification in a relevant field

Tools

Teams

Zoom

Web-based booking systems

Job description

Police Citizens Youth Club NSW – Olympic Park NSW

Driver Education Programs Officer (Parental Leave Cover)

Police Citizens Youth Clubs NSW Ltd

ABOUT THE JOB

• Coordinate and support life-changing driver education programs across a large, purpose-driven organisation.
• Provide essential administrative and compliance support to key road safety initiatives for learner drivers and the community.
• Join us for a parental leave coverage opportunity within a collaborative, high-impact team.

Are you an organised, detail-oriented administrator looking for a meaningful fixed-term opportunity? PCYC NSW is seeking a Driver Education Programs Officer to join our team on a parental leave cover contract. In this role, you will serve as the first point of contact and provide essential administrative support for our suite of driver education programs.

This position plays a vital part in ensuring our community initiatives continue to operate smoothly supporting young drivers, traffic offenders, and disadvantaged communities across NSW while keeping our program compliance and contract administration accurate and efficient.

ABOUT THE ROLE

Reporting to the State Business Development Manager, the Driver Education Programs Officer is responsible for the day-to-day administrative coordination of key programs, including the Safer Drivers Course (SDC), Traffic Offenders Intervention Program (TOIP), and Driver License Access Program (DLAP). You will work closely with internal clubs, facilitators, external vendors, and key stakeholders like Transport for NSW (TfNSW).

You will:

• Act as the first point of contact for all program enquiries, delivering excellent client-focused service.
• Coordinate course logistics, execute online programs, and manage system and web-based booking administration.
• Finalise course records, process invoices from key presenters, and prepare invoices and contract reports for Transport for NSW (TfNSW).
• Process official Court Reports and associated program completion certificates (such as iTOP Certificates).
• Maintain accurate documentation for program facilitators and coaches and manage the stock and distribution of learning materials.
• Support compliance with strict contractual obligations set by TfNSW, DCJ, and other government or private funding bodies.
• Maintain data integrity and records to ensure high scores on annual compliance audits.
• Create and maintain close, professional relationships with schools, suppliers, and government agencies.

ABOUT US

Established in 1937, PCYC NSW is a life-changing charity working in partnership with communities and NSW Police to empower young people, promote active lifestyles, and reduce and prevent youth crime. We operate over 61 clubs and 18 OOSH services across NSW, with a strong vision for continued growth.

Each year, our programs engage more than 70,000 young people through sport, recreation, education, leadership, and cultural initiatives, while supporting at-risk youth to break the cycle of disadvantage.

ABOUT YOU

You are highly organised, reliable and take pride in delivering accurate administration and excellent service. You have strong communication skills, thrive when working both independently and collaboratively and are comfortable managing multiple program priorities.

You will bring:

• Strong written and verbal communication skills, including experience using online channels like Teams and Zoom.
• Well-developed planning, administration and time management skills with excellent attention to detail.
• Demonstrated capability to navigate and manage diverse software applications and web-based booking systems.
• A genuine interest in the Not-For-Profit, For-Purpose sector and a commitment to service excellence.
• Demonstrated experience working with or supporting young people, including an understanding of issues affecting disengaged or disadvantaged youth (desirable).
• Formal qualifications in a relevant field (preferred but not essential).
• A strong alignment with PCYC NSW’s values: Respect, Citizenship, Integrity, Commitment and Resilience.
• A current, clear Working With Children Check (WWCC) and National Police Check.

WHY JOIN PCYC?

• Enjoy generous not-for-profit salary packaging benefits of up to $15,899 per annum tax-free.
• Use an additional $2,650 of your pre-tax income for entertainment expenses with a Meals and Entertainment Card.
• Access to employee rewards benefits with discounts on food, retail, and travel.
• Enjoy generous leave entitlements, including additional paid leave.
• Access to Fitness Passport Membership and free PCYC gym membership at participating clubs.
• On-site parking

PCYC is a Child Safe Organisation and an Equal Employment Opportunity (EEO) Employer that is committed to diversity and inclusion. We encourage all applicants to apply!

Please note: The successful candidate will be required to obtain a Working with Children Check and National Police Criminal History Background Check (Less than 6 months old).

The position will require travel across NSW.