Donor Growth & Retention Manager

Rgit Australia; Inner West; On-site; AUD 60,000 - 85,000; Part time

Benefits offered by this job

Flexible work hours

Work from home options

Professional development

Employee assistance program

Not-for-profit salary packaging

Supportive team culture

Job summary

The Shepherd Centre is seeking an experienced Individual Giving Manager for a 10-month part-time contract based at Newtown. You will drive income through Direct Marketing, Regular Giving, and supporter experience, leading a small team and managing vendor relationships.

You will implement multichannel campaigns across mail, telemarketing, email, SMS, social, and online, with a focus on donor retention and acquisition. Flexible 3–4 days per week, hybrid working options may apply.

Qualifications

• At least 3 years' experience in a fundraising role.
• Experience in implementing multichannel direct marketing campaigns.
• Experience in managing supplier relationships e.g. mail houses and agencies.
• CRM database experience, Microsoft Dynamics preferred but not essential.
• Strong interpersonal and customer service skills.
• Strong analytical skills.
• Proficiency in Microsoft Office products (Word, Excel, Outlook, PowerPoint).
• Highly organised with strong attention to detail.
• Ability to work independently as well as within a team environment.
• Working with Children Check and NDIS Worker Check (or willingness to obtain).

Responsibilities

• Develop and implement innovative strategies to acquire and retain supporters, driving growth across Direct Marketing and Regular Giving channels.
• Achieve income targets through strategic campaign planning and execution.
• Lead the end-to-end execution of Direct Marketing acquisition and retention campaigns.
• Oversee the successful delivery of the Regular Giving lifecycle, ensuring donor engagement and retention.
• Manage high-level relationships with various vendors.
• Execute donor care strategies that cultivate strong and lasting relationships with supporters.
• Develop, coach, and inspire a high-performing Individual Giving team while fostering a positive and collaborative team culture.
• Build and manage high-level relationships with external vendors to ensure campaign success.
• Oversee the management and tracking of Individual Giving income and expense budgets.
• Analyse and report on campaign performance, preparing post-campaign evaluations with actionable recommendations for continuous improvement.

Skills

Fundraising

Multichannel marketing

Vendor management

CRM (Dynamics)

Interpersonal skills

Analytical skills

Office suite

Organised

Independent worker

Background checks

Tools

Microsoft Dynamics

Mail houses

Agencies

Job description

The Shepherd Centre is seeking an experienced Individual Giving Manager for a 10-month part-time contract based at Newtown. You will drive income through Direct Marketing, Regular Giving, and supporter experience, leading a small team and managing vendor relationships.

You will implement multichannel campaigns across mail, telemarketing, email, SMS, social, and online, with a focus on donor retention and acquisition. Flexible 3–4 days per week, hybrid working options may apply.