District Support Officer

Country Fire Authority; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

Paid parental leave

Generous leave provisions

Wellbeing programs

Job summary

Country Fire Authority (CFA) in Melbourne—a values-based emergency service—seeks an all-round Administrative Officer to support customer service, data entry, and stores management. You will liaise with suppliers, handle records, and provide general office support while occasionally assisting with incident management tasks.

The role requires strong attention to detail, excellent communication, and the ability to handle after-hours work and travel as CFA operates 24/7.

Qualifications

• Administration experience with attention to detail.
• Experience with stores duties and stock management is advantageous.
• Experience interacting with diverse stakeholders and strong written/verbal communication.

Responsibilities

• Provide internal and external customer service.
• Perform data entry and records administration.
• Coordinate stores data and CFA systems (SAP, RMS) and retrieve information as requested.
• Liaise with external suppliers to generate quotes.
• Handle Accounts payable administration and document preparation.
• Take minutes, manage diaries and coordinate meetings.

Skills

Customer service

Data entry

Records management

Office administration

Tools

SAP

RMS

Job description

Are you looking for a values-based, emergency service organisation that puts the community at the centre of everything we do?We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.Want to read more about the Country Fire Authority (CFA) click here.About the Role:This is an exciting opportunity to work with the team at District 13 Chirnside Park who are a positive, supportive and close-knit team. An ongoing role offering full-time hours, an excellent opportunity for growth and development.Key responsibilities of this varied role will involve:Customer service both internally and externally.Data entry, database and systems coordination.Records administration.Provision of general administrative and office support.Stores duties on occasion inclusive of CFA stock management, lifting >15kg, receipting incoming goods, picking and packing outgoing items, labelling & tracking.Inputting and coordinating stores data using relevant CFA systems (SAP, RMS etc) and providing information from these where requested.Liaison with external suppliers to generate quotes etc.Accounts payable administration.Preparation of documents that may include letters, memos, presentations, reports, minutes and briefing notes.Minute taking, diary management and meeting coordination.Providing support at meetings including, organising and scheduling, agenda preparation, venue and catering requirements.Liaison and communication with a wide range of external and internal stakeholders to ensure an effective service delivery.Be prepared to participate in Incident Management support roles appropriate to experience and qualifications.This fantastic role that would suit an all-rounder who enjoys a variety of duties whilst providing exceptional customer service to the community. Attention to detail and a can-do attitude are important as are teamwork and commitment.Please note there are requirements on occasion for afterhours work and travel given we are an emergency services organisation(vehicle provided).About YouYou will be motivated and enthusiastic with demonstrated administration experience, excellent attention to detail and prior experience with stores duties would be an advantage. You will have experience interacting with people at all levels and be able to work with minimal supervision in a proactive manner. Important to this role will be your computer skills and your written and verbal communications skills. Experience working in the public sector and using SAP finance systems is advantageous.Why choose CFAMeaningful Purpose: Your contribution truly makes a differenceWork-Life Balance: Paid parental leave, generous leave provisionsGrowth Opportunities: Learning and developmentFlexibility: Hybrid work options with flexible work arrangementsDiscounts: Emergency Memberlink discounts on various servicesWellbeing Focus: Healthy for Life programs, flu vaccinationsMember Assistance Program: Access support across 8 service pathwaysYour ApplicationClick the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions.When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.Pre-employment ChecksOffers of employment will only be made to candidates who:Successfully complete a National Police History Check, Working Rights Check and hold a valid Working with Children Check.CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.Applications close: 11:59pm 10th November 2026If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email [e-mail] Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact [e-mail]