District Support Officer

Country Fire Authority (CFA); Melbourne; Hybrid; AUD 59,000 - 72,000; Full time

Benefits offered by this job

Hybrid work options

Wellbeing programs

Paid parental leave

Job summary

Country Fire Authority (CFA) Chirnside Park is offering an ongoing full-time role within District 13 Chirnside Park. The role involves customer service, data entry, records administration and general office support, with stores duties including CFA stock management and lifting requirements.

You will coordinate CFA systems (SAP, RMS), liaise with suppliers, manage accounts payable, prepare documents, and provide meeting support.

Qualifications

• Experience in administration and data entry.
• Proven ability to provide high-quality customer service.
• Experience with SAP finance systems is advantageous.

Responsibilities

• Customer service both internally and externally.
• Data entry, database and systems coordination.
• Records administration and general office support.
• Stores duties including stock management and receipting goods.
• Inputting data in CFA systems (SAP, RMS) and generating reports.
• Accounts payable administration.
• Diary management and meeting coordination.
• Liaison with external suppliers for quotes.

Skills

Data entry

Customer service

Records management

Accounts payable

Diary management

Liaison with suppliers

Office administration

Stores coordination

Tools

SAP

RMS

Job description

About This Role

• Located at CFA Chirnside Park
• Full time Ongoing
• PTA 2 $65,457 pa (plus 12% superannuation)

Are you looking for a values-based, emergency service organisation that puts the community at the centre of everything we do?

We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week.

With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.

Want to read more about the Country Fire Authority (CFA).

About the Role

This is an exciting opportunity to work with the team at District 13 Chirnside Park who are a positive, supportive and close-knit team. An ongoing role offering full-time hours, an excellent opportunity for growth and development.

Key responsibilities of this varied role will involve:

• Customer service both internally and externally.
• Data entry, database and systems coordination.
• Records administration.
• Provision of general administrative and office support.
• Stores duties on occasion inclusive of CFA stock management, lifting >15kg, receipting incoming goods, picking and packing outgoing items, labelling & tracking.
• Inputting and coordinating stores data using relevant CFA systems (SAP, RMS etc) and providing information from these where requested.
• Liaison with external suppliers to generate quotes etc.
• Accounts payable administration.
• Preparation of documents that may include letters, memos, presentations, reports, minutes and briefing notes.
• Minute taking, diary management and meeting coordination.
• Providing support at meetings including, organising and scheduling, agenda preparation, venue and catering requirements.
• Liaison and communication with a wide range of external and internal stakeholders to ensure an effective service delivery.
• Be prepared to participate in Incident Management support roles appropriate to experience and qualifications.

This fantastic role that would suit an all-rounder who enjoys a variety of duties whilst providing exceptional customer service to the community. Attention to detail and a can‑do attitude are important as are teamwork and commitment.

Please note there are requirements on occasion for afterhours work and travel given we are an emergency services organisation(vehicle provided).

About You

You will be motivated and enthusiastic with demonstrated administration experience, excellent attention to detail and prior experience with stores duties would be an advantage. You will have experience interacting with people at all levels and be able to work with minimal supervision in a proactive manner. Important to this role will be your computer skills and your written and verbal communications skills. Experience working in the public sector and using SAP finance systems is advantageous.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Growth Opportunities: Learning and development
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Healthy for Life programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Pre-employment Checks

• Successfully complete a National Police History Check, Working Rights Check and hold a valid Working with Children Check.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

Applications close: 11:59pm 10th November 2026

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email [e-mail]

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact [e-mail]