Disputes Resolution Officer

U&U Recruitment Partners; Geelong; On-site; AUD 65,000 - 90,000; Full time

Job summary

U&U Recruitment Partners is seeking an experienced Dispute Resolution Officer in Geelong to manage disputes from inception to resolution within the workers compensation space. This role involves collaborating with workers, employers, and internal teams to identify resolution opportunities and steer matters toward favorable outcomes.

The successful candidate will review claim histories, coordinate medical records and independent examinations, and represent the organisation at conciliation

Qualifications

• Experience in workers compensation, claims management, litigation or alternative dispute resolution.
• Strong negotiation and stakeholder management skills.
• Experience with conciliation or dispute resolution processes.
• Excellent communication and analytical skills.
• The confidence to manage complex and sometimes challenging conversations.

Responsibilities

• Working with workers, employers, representatives and internal stakeholders to identify resolution opportunities.
• Reviewing claim histories and assessing potential outcomes.
• Coordinating medical records, independent medical examinations and supporting documentation.
• Representing the organisation at conciliation conferences.
• Working closely with Case Managers and Legal Specialists on complex matters.
• Proactively identifying opportunities for early dispute resolution.

Skills

Negotiation

Stakeholder management

Conciliation

Communication

Analytical

Dispute resolution

Job description

Looking for your next move in workers compensation or dispute resolution?

We are partnering with a well-established organisation in the personal injury and workers compensation sector to appoint an experienced Dispute Resolution Officer.

This is a great opportunity to step into a specialist role where you'll use your negotiation and dispute resolution skills to achieve positive outcomes for workers and employers.

The Role:

You will be responsible for managing disputes through to resolution, including:

• Working with workers, employers, representatives and internal stakeholders to identify resolution opportunities
• Reviewing claim histories and assessing potential outcomes
• Coordinating medical records, independent medical examinations and supporting documentation
• Representing the organisation at conciliation conferences
• Working closely with Case Managers and Legal Specialists on complex matters
• Proactively identifying opportunities for early dispute resolution

We are looking for:

• Experience in workers compensation, claims management, litigation or alternative dispute resolution.
• Strong negotiation and stakeholder management skills
• Experience with conciliation or dispute resolution processes
• Excellent communication and analytical skills
• The confidence to manage complex and sometimes challenging conversations

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via ***********@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.