Dispute Liaison Officer - Open to locations Nationwide

Cleanaway; Brisbane; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Annual employee share plan

Novated leasing via SG Fleet or Smart

Flu vaccinations

Employee Assistance Program (EAP)

Private health insurance discounts

Company discounts

Job summary

Cleanaway invites applications for a Dispute Liaison Officer. This national role is open to candidates across QLD, NSW, VIC, WA or SA and may be based in any of these locations with hybrid work options to support balance.

You will manage disputes from intake to resolution, gather and analyse evidence, and collaborate with customers, internal teams and external stakeholders to deliver fair outcomes. You will bring strong customer service experience, sharp communication, and structured

Qualifications

• Experience in customer service, complaints management, dispute resolution, case management, or a similar customer-focused role.
• Strong communication, negotiation, and conflict resolution skills, with the ability to build effective relationships with a range of stakeholders.
• Highly organised with exceptional attention to detail and the ability to manage competing priorities.
• Proficiency in Microsoft Office applications, particularly Excel, and the ability to quickly learn new systems such as Salesforce.
• A positive, proactive approach with a passion for problem-solving and delivering great customer outcomes.

Responsibilities

• Manage customer disputes, complaints, and escalations from initial assessment through to resolution.
• Investigate cases by gathering, reviewing, and analysing relevant information, documentation, and evidence.
• Liaise with customers, operational teams, management, and external stakeholders to achieve fair and timely outcomes.
• Prepare and maintain reports, spreadsheets, and case documentation using Microsoft Excel and business systems.
• Identify trends, root causes, and opportunities to improve processes, reduce future disputes, and enhance the customer experience.

Skills

Customer service

Dispute resolution

Case management

Microsoft Excel

Salesforce

Tools

Salesforce

Microsoft Excel

Job description

Dispute Liaison Officer - Open to locations Nationwide

• National portfolio – can be based in QLD, NSW, VIC, WA or SA.
• Hybrid work opportunities to support your work-life balance

Make a Difference Where It Matters Most

Cleanaway are a national, high growth, ASX listed organisation, with over 10,000 employees. Our goal is to be recognised by our customers as the most innovative and sustainable waste management company, with industry leading HSE performance.

Are you a natural problem solver who thrives on turning challenges into positive outcomes? As our Dispute Liaison Officer, you'll play a key role in delivering fair and timely resolutions for our customers. Working closely with customers, internal teams, and external stakeholders, you'll investigate disputes, navigate complex situations, and drive outcomes that balance customer needs with business objectives. If you're highly organised, customer-focused, and enjoy solving problems, this could be the perfect opportunity for you.

What You'll Be Doing

• Manage customer disputes, complaints, and escalations from initial assessment through to resolution.
• Investigate cases by gathering, reviewing, and analysing relevant information, documentation, and evidence.
• Liaise with customers, operational teams, management, and external stakeholders to achieve fair and timely outcomes.
• Prepare and maintain reports, spreadsheets, and case documentation using Microsoft Excel and business systems.
• Identify trends, root causes, and opportunities to improve processes, reduce future disputes, and enhance the customer experience.

About You

• Experience in customer service, complaints management, dispute resolution, case management, or a similar customer-focused role.
• Strong communication, negotiation, and conflict resolution skills, with the ability to build effective relationships with a range of stakeholders.
• Highly organised with exceptional attention to detail and the ability to manage competing priorities.
• Proficiency in Microsoft Office applications, particularly Excel, and the ability to quickly learn new systems such as Salesforce.
• A positive, proactive approach with a passion for problem-solving and delivering great customer outcomes.

What's In It For You?

• Attractive salary package
• Career development and growth opportunities
• Paid parental leave
• Fantastic employee benefits: Annual employee share plan offer, novated leasing through SG Fleet or Smart Group, optional flu vaccinations, EAP access, private health insurance discounts, company discounts and more.

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status. We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.