Dispatch Officer

MoTeC; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Excellent staff benefits

Job summary

MoTeC is seeking a Dispatch Officer for our Clayton global Head Office, Melbourne. The role focuses on processing orders, accurate picking/packing, and arranging courier logistics to ensure fast, reliable delivery to domestic and international customers.

You will verify delivery details, respond to inquiries, manage stock receipts, and maintain a clean, efficient warehouse. The team emphasizes continuous improvement and strong teamwork in a dynamic motorsport environment.

Qualifications

• Experience in dispatch/fulfilment roles with strong attention to detail.
• Ability to work efficiently in a fast-paced environment and meet deadlines.
• Good communication and teamwork skills across departments.

Responsibilities

• Process customer orders for hardware and software, ensuring accurate dispatch and same-day turnaround where possible.
• Pick, pack, and invoice orders per customer requirements and procedures.
• Arrange courier bookings and shipping docs for domestic and international customers.

Skills

Order processing

Packaging

Inventory control

Courier scheduling

ERP systems

Tools

ERP software

Barcode scanners

Job description

Competitive Salary & Excellent Staff Benefits

The fast-paced, tyre smoking world of modern race cars and international motorsport would come to a grinding halt without talented MoTeC team taking high performance solutions to the next level. That’s what we do and our brilliant team needs another member.

MoTeC is renowned the world over as a leading designer and manufacturer of specialist automotive electronics, supplying the global motorsport industry for over 30 years. Our recent acquisition by the Bosch Group has brought about exciting new opportunities and an immediate need for expansion. We are looking for an experienced Dispatch Officer with a can-do approach to join our fantastic team at our Clayton global Head Office.

The role will include the following:

Process customer orders for both hardware and software products, ensuring accurate and timely dispatch, with same-day turnaround achieved wherever possible.

Accurately pick, pack, and invoice customer orders in accordance with customer requirements and company procedures.

Arrange courier bookings and shipping documentation to ensure efficient delivery to domestic and international customers.

Verify customer delivery details, shipping instructions, and order accuracy prior to dispatch.

Provide professional customer service by responding to customer enquiries, resolving delivery issues, and communicating order status as required.

Receive parts and materials into inventory through the Purchase Order (PO) receipting process and store items in their designated stock locations.

Assemble and maintain kit stock in accordance with sales requirements.

Monitor inventory levels and notify the Purchasing team when stock reaches minimum reorder quantities to ensure continuity of supply.

Reorganize stock locations and storage allocations as required to optimise warehouse space and accommodate new inventory. Ensure all location changes are accurately updated in the ERP system.

Assist with periodic stocktakes, cycle counts, and inventory audits to maintain stock accuracy.

Maintain a clean, safe, and organised warehouse and dispatch area.

Support continuous improvement initiatives to enhance dispatch efficiency, inventory accuracy, and customer satisfaction.

We are looking for someone with a can-do approach who is happy to roll their sleeves up and be a part of the team.

If you believe you meet the criteria and want to work in a friendly and progressive company, then we look forward to hearing from you.