Dispatch Coordinator – Fleet & Route Optimization

agreenspace; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work

Career development

Parental leave

Peer recognition

Employee discounts

Job summary

Team Global Express in Port Melbourne, VIC is seeking an experienced Dispatch Officer to join our Courier Operations team. You will coordinate daily pickup and delivery runs, allocate jobs to drivers and support field staff to ensure timely, reliable service.

The role requires strong organisation, communication and decision-making in a fast-paced transport environment, with opportunities to grow within a leading Australian logistics business.

Qualifications

• Previous experience in dispatch, fleet allocation, transport coordination or a similar transport operations role.
• Experience allocating vehicles and coordinating drivers.
• Good understanding of transport operations and Chain of Responsibility requirements.
• Knowledge of different vehicle types and their capabilities is highly regarded.

Responsibilities

• Coordinate and allocate daily pickup and delivery runs across the fleet.
• Allocate jobs to drivers using our computerised dispatch system.
• Plan and route deliveries to ensure efficient and timely service.
• Monitor drivers and ensure permanent runs and backup coverage are in place.
• Communicate with drivers regarding run requirements, changes and priorities.
• Keep customers and internal teams updated on delays or operational issues.
• Accept and book jobs, ensuring all information is entered accurately.
• Maintain driver hours, waiting times and job adjustments.
• Assist with vehicle requirements and fleet capacity planning.
• Prepare safe driving plans for regional deliveries when required.
• Complete transport compliance and safety-related tasks.
• Build strong working relationships with drivers, contractors, customers and internal teams.

Skills

Dispatch coordination

Fleet allocation

Driver support

Communication

Organisation

Decision-making

Microsoft Office

Melbourne geography

Customer service

Time management

Prioritisation

Education

Relevant logistics qualification

Tools

Computerised dispatch system

Job description

Team Global Express in Port Melbourne, VIC is seeking an experienced Dispatch Officer to join our Courier Operations team. You will coordinate daily pickup and delivery runs, allocate jobs to drivers and support field staff to ensure timely, reliable service.

The role requires strong organisation, communication and decision-making in a fast-paced transport environment, with opportunities to grow within a leading Australian logistics business.