Disability Team Leader

Value Care Limited.; Buronga; On-site; AUD 80,000 - 100,000; Full time

Job summary

Value Care Limited in Australia is seeking a Disability Team Leader to coordinate and supervise disability support workers, ensuring safe, high-quality services for clients.

You will organise rosters, monitor plans, support staff development and work with families and healthcare professionals to deliver person-centred care. This role requires strong leadership, excellent communication and a practical understanding of NDIS standards to drive continuous improvement.

Qualifications

• Certificate IV in Disability Support, Individual Support, Community Services or related qualification.
• Experience supervising or coordinating disability support workers.
• Strong understanding of person-centred support and service delivery.
• Knowledge of NDIS Practice Standards, safeguarding obligations and incident reporting.

Responsibilities

• Coordinate and supervise daily activities of disability support workers to ensure safe, high-quality services.
• Organise staff rosters, allocate duties and monitor staffing to meet client requirements.
• Oversee implementation of individual support plans reflecting clients’ goals and needs.
• Provide guidance to staff on daily care activities, communication and appropriate practices.
• Monitor service quality and address concerns to maintain standards of care.
• Support clients in developing independent living skills and community participation.
• Coordinate with families, healthcare professionals and support coordinators on ongoing needs.
• Assist with staff induction, training and performance feedback.
• Review records and reports to ensure accurate documentation.
• Identify risks and implement preventive measures to protect clients and staff.
• Ensure compliance with NDIS requirements, safeguarding and WHS policies.
• Respond to concerns and escalate serious matters when needed.
• Monitor progress against goals and adjust support arrangements as required.
• Promote respectful communication, teamwork, accountability and person-centred practices.
• Assist management with monitoring outcomes and continuous improvement of services.

Skills

Leadership

Staff supervision

Communication

Person-centred care

NDIS knowledge

Organisation

Problem solving

Education

Certificate IV in Disability Support

Job description

JOB DESCRIPTION – DISABILITY TEAM LEADER

ABOUT THE COMPANY – VALUE CARE LIMITED

Value Care Limited is a national not-for-profit organisation providing disability and aged-care services across Australia. The organisation delivers individualised supports designed to promote independence, inclusion and positive outcomes for people experiencing disability, disadvantage or other barriers to community participation. Value Care Limited is committed to providing quality support services that empower individuals to achieve their personal goals, develop independent living skills and participate actively in their communities.

Business Name: Value Care Limited

Location: Buronga, NSW 2739, Australia

Job Title: Disability Team Leader

Salary: AUD $80,000–$100,000 per annum

Key Responsibilities

• Coordinate and supervise the daily activities of disability support workers to ensure clients receive safe, consistent and high-quality support services.
• Organise staff rosters, allocate support duties and monitor staffing arrangements to meet individual client requirements and service schedules.
• Oversee the implementation of individual support plans, ensuring that services reflect clients' personal goals, abilities, preferences and support needs.
• Provide guidance and practical assistance to disability support workers regarding daily care activities, client communication and appropriate support practices.
• Monitor the quality of disability support services and address operational concerns to maintain appropriate standards of care and service delivery.
• Support clients in developing independent living skills, participating in community activities and accessing suitable disability support services.
• Coordinate with families, support coordinators, healthcare professionals and other service providers regarding clients' ongoing support requirements.
• Assist with staff induction, workplace training, performance feedback and professional development activities to maintain a competent and effective support team.
• Review daily support records, progress notes, incident reports and other service documentation to ensure accurate and timely reporting.
• Identify potential risks affecting client safety, staff wellbeing and service delivery, and implement appropriate preventive measures.
• Ensure disability support activities comply with applicable NDIS requirements, safeguarding standards, organisational policies and workplace health and safety procedures.
• Respond to client concerns, service delivery issues and incidents, escalating serious matters to management where necessary.
• Monitor client progress against individual support goals and recommend adjustments to support arrangements when required.
• Promote respectful communication, teamwork, accountability and person-centred practices among disability support staff.
• Assist management with monitoring service delivery outcomes, staff performance and operational requirements to support the continuous improvement of disability services.

Skills and Qualifications

• Certificate IV in Disability Support, Individual Support, Community Services or a related qualification will be advantageous.
• Demonstrated experience working in disability support services, including experience supervising or coordinating disability support workers.
• Strong understanding of person-centred support, individual support plans and disability service delivery.
• Knowledge of NDIS Practice Standards, safeguarding obligations and incident reporting requirements.
• Ability to prepare staff rosters, coordinate daily operations and monitor service quality.
• Strong leadership, team supervision, decision-making and staff development skills.
• Excellent communication, interpersonal and conflict resolution abilities.
• Understanding of disability support documentation, risk management and workplace health and safety requirements.
• Ability to coordinate effectively with families, healthcare professionals, support coordinators and external service providers.
• Strong organisational skills and the ability to manage multiple client and staff requirements.
• Ability to identify operational issues, implement appropriate solutions and maintain consistent service delivery standards.
• Commitment to maintaining client dignity, confidentiality, inclusion and independence.