Disability Services Officer

Unique Support Services Pty Ltd; Western Australia; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Salary packaging benefits

Ongoing training and development

Employee Assistance Program (EAP)

Supportive team culture

Job summary

Unique Support Services Pty Ltd is hiring a full-time Support Worker in Western Australia to assess client needs and develop person-centred support plans. You will coordinate access to community services, provide life-skills coaching, and advocate for inclusion.

Join a team focused on empowering clients, families and communities, while ensuring compliant documentation and positive outcomes under NDIS guidelines.

Qualifications

• Minimum 1 year paid full-time experience in community services or related fields.
• Relevant qualification equivalent to AQF Level 5 or higher.
• Available for full-time hours 9am–5pm, Monday to Friday.
• English language competence is required.
• NDIS Worker Screening Check or willingness to obtain.
• Working with Children Check or willingness to obtain.
• Current First Aid & CPR or willingness to obtain.
• Reliable vehicle and driver's licence required.

Responsibilities

• Assess clients’ needs and develop individualised support, education and training plans.
• Provide guidance, life skills coaching and emotional support to clients and families.
• Coordinate access to community, welfare, housing, employment and other services.
• Monitor, document and report client progress.
• Advocate for client inclusion, independence and community participation.
• Liaise with families, community organisations and government agencies.
• Prepare reports, funding submissions and recommendations to support client outcomes.

Skills

Competent English

Driving licence

Reliable vehicle

Full-time availability

Education

AQF Level 5 or higher equivalent

Job description

Tasks & Responsibilities Summary

• Assess clients’ needs and develop individualised support, education, and training plans.
• Provide guidance, life skills coaching, and emotional support to clients and families.
• Coordinate access to community, welfare, housing, employment, and other support services.
• Monitor, document, and report on client progress.
• Advocate for client inclusion, independence, and community participation.
• Liaise with families, community organisations, government agencies, and service providers.
• Identify community needs and connect clients with appropriate resources.
• Prepare reports, funding submissions, and recommendations to support client outcomes.

Breakdown

1. Participant Care and Coordination

Assess clients’ needs and develop individualised support, education, and training plans.

Collaborate with participants, guardians, families, and relevant stakeholders to assess individual needs, identify goals, and develop person-centred support plans that promote independence, capacity building, and positive outcomes.

Provide guidance, life skills coaching, and emotional support to clients and families.

Ensure appropriate, person-centred support that promotes daily living skills, emotional wellbeing, independence, and the achievement of participant goals is provided to clients.

Coordinate access to community, welfare, housing, employment, and other support services

Coordinate participant support services, including appointments, transport, activities, personal care, and community access, ensuring supports align with individual needs, NDIS plans, and identified goals.

Advocate for client inclusion, independence, and community participation.

Develop and oversee community access programs that promote social inclusion, skill development, independence, and meaningful participation in the community.

Identify community needs and connect clients with appropriate resources.

Identify gaps in participant support and coordinate access to appropriate community resources, welfare services, and other relevant supports to meet individual needs.

2. Participant File and Document Management

Monitor, document, and report on client progress.

Maintain accurate and up-to-date participant documentation, including Support Plans, progress records, service delivery information, and other relevant documents. Ensure participant progress is documented and communicated to relevant stakeholders where appropriate and with the necessary consent.

3. Support Worker Management

Provide guidance, life skills coaching, and emotional support to clients and families.

Ensure Client receives appropriate support delivery, participant engagement, capacity building, and the implementation of strategies that promote independence and well‑being.

4. Participant Care and Coordination / Support Worker Management

Liaise with families, community organisations, government agencies, and service providers.

Build and maintain effective working relationships with participants, families, guardians, support teams, allied health professionals, community organisations, and relevant government agencies to coordinate services, share information appropriately, and ensure participant needs are met.

5. Legislative and Compliance

Prepare reports, funding submissions, and recommendations to support client outcomes.

Prepare and contribute to participant-related reports, funding requests, submissions, and recommendations to support service delivery, demonstrate participant needs, and facilitate access to appropriate supports and resources. Ensure all documentation complies with organisational policies, NDIS requirements, and relevant legislative obligations.

Qualifications & Experience

• Have at least 1 year of paid full-time relevant work experience
• Relevant qualification related to community services and comparable to AQF Level 5 or higher
• Availability to work full‑time hours 9am to 5pm Monday to Friday
• Competent English Skills
• A current NDIS Worker Screening Check or willingness to obtain
• Working with Children Check, or willingness to obtain
• Current First Aid and CPR training, or willingness to obtain
• Reliable vehicle and a driver's licence

Benefits

Unique Support offers a range of benefits including Competitive pay, salary packaging benefits, ongoing training and professional development, access to our Employee Assistance Program (EAP) and a supportive team who values growth, fun and excellence.