Disability Support Worker | Mentor

Authentic Support; Gold Coast City; On-site; AUD 48,000 - 110,000; Full time

Benefits offered by this job

Superannuation paid

Job summary

Authentic Support on the Gold Coast is seeking compassionate people to join as Support Workers, Mentors, or both. You’ll help with daily routines, personal care and practical tasks while getting to know each person and supporting their meaningful goals.

This role values listening, patience and clear communication. Training, screening, and travel requirements apply. Shifts include Weekdays, Saturdays, Sundays and public holidays, with progression pay and superannuation.

Qualifications

• NDIS Worker Screening Clearance required
• Blue Card/ Working with Children Check
• Reliable, registered personal vehicle
• Evidence of right to work in Australia
• Personal mobile phone
• NDIS eLearning modules
• Infection control training

Responsibilities

• Daily routines and personal care
• Cooking, cleaning and household tasks
• Shopping and appointments
• Community access and transport
• Mobility support
• Routines, wellbeing, choice and independence
• Following individual support plans and safety procedures
• Completing progress notes and required documentation

Skills

Compassionate

Clear communicator

Reliable

Patient

Active listening

Relationship building

Job description

Looking for a support role that feels a little different?

At Authentic Support, you can join us as a Support Worker, a Mentor, or both.

Maybe you enjoy practical support and helping someone have a good day. Perhaps you are more interested in getting to know someone, discovering what matters to them and supporting them to pursue a meaningful goal.

Or maybe you would love to do both.

Tell us about your strengths, interests and availability. We use that information to create thoughtful matches with the people we support.

Bring your interests, experience and transferable skills

Join one connected team with shared planning and support

About Authentic Support

Authentic Support provides practical disability support and mentoring.

Everyone’s needs and goals are different. Some people benefit from assistance with daily activities and routines. Others want to explore their interests, develop skills or work towards personal goals. Some use both services.

Whatever the support looks like, we work alongside each person, listen to what matters to them and provide the right support at the right time.

Sometimes people need support with everyday activities.

You might assist with:

• Daily routines and personal care
• Cooking, cleaning and household tasks
• Shopping and appointments
• Community access and transport
• Mobility support
• Routines, wellbeing, choice and independence
• Following individual support plans and safety procedures
• Completing progress notes and required documentation

Good support is not about taking over.

It means working alongside the person, listening to their preferences and providing the support they need. This may include building confidence or independence when those outcomes are important to them.

Mentoring takes a different approach.

Mentoring begins with getting to know the person.

What interests them? What are their strengths? What would they like to explore, learn or achieve?

From there, you work together to turn a bigger goal into small, practical and achievable steps.

Meeting new people might begin with finding a local group connected to something they already enjoy.

Building confidence in the kitchen might begin with learning to prepare one chosen meal.

Your role is to explore the options, identify achievable next steps and work alongside the person as they progress at their own pace.

Along the way, you might find yourself hiking, gaming, bowling, cooking, preparing for employment, building computer skills or trying something completely new.

The activity is not the goal. It creates an opportunity to work towards something the person has chosen.

First and foremost, you are dependable, respectful and genuinely interested in others.

You are:

Caring, reliable and patient

A clear communicator and attentive listener

Curious, positive and willing to learn

Respectful of each person’s choices

Able to build rapport while maintaining professional boundaries

Willing to follow plans, procedures and reporting requirements

Experience in disability support or mentoring is valued, but it is not the only experience we recognise.

Experience in community services, education, coaching, youth work, health, hospitality and other people-focused roles can bring valuable transferable skills.

Your interests, personality and life experience matter too.

Choose What Works for You

Tell us which work interests you, your availability, your strengths and the activities you genuinely enjoy.

We consider this information when matching team members with the people we support. Shifts are subject to individual support needs, suitable matching and available work.

You will also be part of one connected Authentic Support team, sharing ideas, strategies, challenges and successes.

Team Leader support, individual planning, regular reviews and team communication are built into how we work.

What You Will Need

Successful applicants must have, or complete before commencing relevant work:

A current NDIS Worker Screening Clearance

A current Blue Card/ Working with Children Check

A reliable, registered personal vehicle

Evidence of the right to work in Australia

A personal mobile phone

Required NDIS eLearning modules

Required infection control training

Some support arrangements may require additional training, screening or qualifications. We will discuss these requirements during recruitment and matching.

Weekday: $35.55 per hour

Saturday: $49.77 per hour

Sunday: $63.99 per hour

Public holiday: $78.21 per hour

After Progression

Weekday: $36.81 per hour

Saturday: $51.54 per hour

Sunday: $66.26 per hour

Public holiday: $80.99 per hour

Superannuation is paid in addition to these rates.

We are looking for people who take the time to understand what matters to each person and provide thoughtful, reliable support.

Sometimes that means helping someone through their day.

Sometimes it means working alongside them towards a goal they have been pursuing for months.

That is what makes the work interesting.