Disability Support Worker - Mackay

ITEC Group Australia; Mackay Regional; On-site; AUD 45,000 - 60,000; Full time

Job summary

ITEC Group Australia is seeking passionate Disability Support Workers to empower people with disability, guided by participant choice and care plans, collaborating with participants and care coordinators to deliver meaningful NDIS-funded supports.

Ideal candidates have availability to work 20+ hours per week, hold a Certificate III in Individual Support, NDIS Worker Screening and Working with Children checks, and current First Aid (HLTAID011) with CPR (HLTAID009).

Qualifications

• Availability to work at least 20 hours per week with a mix of shifts
• Certificate III in Individual Support or equivalent
• NDIS Worker Screening Check and Working with Children Check
• First Aid and CPR certifications

Responsibilities

• Provide respectful personal care and daily living support
• Assist with domestic tasks and meal prep
• Support access to community and social participation
• Document care activities and complete incident reports

Skills

Empathy

Flexibility

Communication skills

Education

Certificate III in Individual Support

Job description

Disability Support Worker

ITEC Group Australia

SCHADS Level 2

Be the reason someone smiles today — turn your passion into a purpose with ITEC Group.

Join a dynamic, values-driven team where every shift is an opportunity to make a real difference in someone’s life.

If you’re compassionate, adaptable, experienced in working with clients exhibiting challenging behaviours and ready to empower others to thrive.

We want to hear from you!

We value people who are reliable, compassionate, and confident in supporting others to live their best lives.

About The Role

ITEC Group Australia is seeking passionate, adaptable, and resilient Disability Support Workers who are committed to empowering people with disability.

We’re looking for team members who are guided by participant choice, can follow care plans, and work collaboratively with participants and care coordinators to deliver meaningful NDIS-funded supports.

To Be Successful In This Role, You’ll Need

• Availability to work at least 20+ hours per week, including a mix of weekdays, weekends, short shifts, sleepovers, and active nights.
• A Certificate III in Individual Support (or similar qualification).
• A current NDIS Worker Screening Check and Working with Children Check.
• Completion of the NDIS New Worker Induction and Orientation Modules.
• A valid First Aid Certificate (HLTAID011) and CPR (HLTAID009).
• A valid Driver Licence and access to an insured vehicle.
• Valid working rights in Australia.

What You’ll Be Doing

As a support worker with ITEC, your day may include:

• Providing respectful personal care and support with daily living tasks
• Assisting with domestic duties such as cleaning, laundry, and meal prep
• Supporting access to the community and social participationAdministering medication (as required)
• Documenting case notes and completing incident reports as needed

What We Offer You

• Opportunities for career progression and development
• A role where no two days are the same
• Access to an Employee Assistance Program
• Staff benefits and discounts through the SWAG platform
• Relocation opportunities within our extensive service regions

Why Join ITEC?

With over 31 years of experience, ITEC Group is a trusted, family-owned Australian organisation delivering culturally responsive services across disability, health, youth, aged care, and employment.

We proudly operate across Queensland, Northern Territory, South Australia, and New South Wales.

At ITEC, our work is driven by our 'We CARE' values:

• We Care
• We Appreciate
• We are Reliable
• We Empower

We’re committed to building a diverse, inclusive, and culturally safe workplace.

Our services are grounded in an understanding of cultural identity, community connection, and trauma-informed practice.

We proudly work in partnership with Aboriginal and Torres Strait Islander peoples, families, and communities to create spaces where strengths are recognised, voices are heard, and healing is supported.

Ready to Make a Difference?

If this sounds like the opportunity you've been looking for,

We strongly encourage Aboriginal and Torres Strait Islander peoples. Applicants with experience working alongside Aboriginal and Torres Strait Islander communities especially those with knowledge of cultural identity, healing, and trauma-informed practice are highly valued.

ITEC Group is committed to inclusive employment practices that actively support the recruitment, retention, and development of Aboriginal and Torres Strait Islander peoples.